1. Do you have any other fees or charges?
2. What is a Bonus Week?
3. Can I use Bonus Weeks for Family & Friends?
4. What is your cancellation policy?
5. What are your Terms of Deposit?
6. How far in advance can I put in my Exchange Request?
7. I am already a member of another exchange company,
8. When do I pay the exchange fee?
9. How many bonus weeks can I have?
10. When purchasing a Bonus Week, do I pay an exchange fee as well as the Bonus price listed?
11. How far in advance can I book a Bonus Week?
12. Privacy Policy
13. What Are your Office Hours?
14. Do I receive a confirmation of my Booking?
15. Can I request a specific resort?
16. Can I request specific Dates ?
17. Do I need to Plan ahead?
18. Can I check-in any day of the week?
19. Can I bank my week without paying my Maintenance fees?
20. If my request is for more than one week, will they be confirmed at the same time?
21. Searching for Availability in the USA - Find the break down for the USA regions here!
22. Should I list an exchange request?
23. Ever wondered what a Timeshare Term really means?
24. ARDA Consumers Guide to Timeshare
25. What are the exchange fees?
26. FIREWALL ALERT - Can prevent Logons e.g Zone Alarm
27. What is a DAE Holiday Property?
28. What is the best way to get a confirmed exchange into peak periods of exchange?
29. I have had difficulty with login, can you explain the process, and why do I have to log in?
30. What can DAE's Help Desk do for me?
31. Can I use your website to view my own account details? Does this include checking credit expiry dates and holiday transactions I have booked with DAE in the past?
32. How can I confirm an exchange week if I don't have a credit in the bank?
33. Why have you changed the way Bonus Time is now displayed?
34. Can I extend the life of my credit if it expired recently and I did not use it?
35. Can I bank my week with a number of different exchange companies?
36. I am a Club Points owner, how do I space bank my points.
37. What is a Timeshare User Group?
38. Do I need to bank my week in order to put in a request?

Do you have any other fees or charges?

We do not have any hidden fees that are charged with an exchange transaction.  We do however, offer a Cancellation Protection Option.  It is your choice if you want to accept or decline the offer at time of confirming the exchange transaction. Other than that we, do not charge any other fees.

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What is a Bonus Week?

Occasionally we offer our members "Bonus Weeks".
Bonus Weeks are weeks which have been deposited with us and are within 60 days of check in date.  there are no requests to take up these weeks. Rather than let these units go to vacant, they are offered to our members as Bonus Weeks. Bonus Weeks become available six weeks prior to the starting date of the week booked. Members simply pay the "Bonus price" without using a week in exchange.

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Can I use Bonus Weeks for Family & Friends?

YES you may use Bonus weeks for family and friends, however, when you do this "you" take responsibility for their actions while using the timeshare accommodation. Know your guests well.

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What is your cancellation policy?

Our Cancellation Policy

We know that life doesn't always go smoothly and occasionally, our members have to change their plans, sometimes at the last minute.  As a result, DAE has come up with a way to help you deal with circumstances or plans that alter after you have already paid for an exchange.  We call it our Cancellation Protection Option or CPO and we always recommend it.  It's an inexpensive way to ensure that your week is safe regardless of whatever surprises life throws at you.  CPO is not available for Bonus Week bookings or any Special or Promotional offers.  Its only there to provide a safety net for regular exchange weeks.

You can find out exactly how much CPO costs - simply CLICK HERE

Accepting CPO
Should you need to cancel your exchange vacation, no later than 24 hours prior to check in, and you have purchased CPO, your banked week(s) will be saved for you to use at a later date (as long as the time is used before the original expiration date of your Credit).  There will be no charge for the replacement exchange.  You also have the option of accepting CPO again and paying an additional CPO fee on the replacement exchange reservations..  No monetary refunds are allowed on cancellations.

Declining CPO
If you decide you don't want to take up the option of CPO when you confirm your exchange, a different cancellation policy applies.  The exchange fee will be forfeited, regardless of the length of notice given prior to the cancelled exchange.  Cancellation of a confirmed exchange includes any amendments or changes to dates of a booking (guest name change allowed).  If you cancel more than 4 weeks before your check in date, your banked week will be saved for you to use at a later date up to the original expiry date.  However, if you cancel within 4 weeks of your check in date, your week will be forfeited.

Cancellation of Bonus Time & Rental Reservations
CPO is not available for Bonus Weeks, Rental Reservations or any other Special or Promotional Offers.  If you cancel any of these reservations after payment, you will forfeit the entire amount.

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What are your Terms of Deposit?

1. The maintenance fee (Timeshare owner) or Management/Cleaning Fee (Holiday Property Owner) on the week you are depositing must be paid in full prior to banking the week with Dial An Exchange.
2. The week you are depositing for your exchange has not been utilized or assigned to another party or company. You must not deposit your week with more than one Exchange Company at a time, in any one entitlement period, as this will cause an overbooking of your unit. Any expenses incurred to an inbound guest or DAE, denied access to your week as a result of a double banking with another Exchange Company, will be your responsibility.
3. A number of resorts like to bank the weeks on their owner's behalf. Please check with your resort if you are unsure of their procedures, or we can advise you which resorts operate on this basis.
4. We will happily accept the week you wish.  We accept then no later than eight (8) weeks prior to the checkin date of your vacation.

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How far in advance can I put in my Exchange Request?

Many resorts will only allow us to make reservations 10 months in advance of the arrival date. However, you can put in your request at any time. We can then keep an eye on your request and make a booking as soon as the time becomes available to us.

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I am already a member of another exchange company,
You are free to use which ever exchange organization you want to use. You own your timeshare and you are free to choose which ever company can best help you. Dial An Exchange has no joining or membership fee so you can become a member with us and still keep your other memberships. However, you do need to remember that you can only exchange your week once per entitlement period.
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When do I pay the exchange fee?
You are only required to pay the exchange fee "after" we have confirmed your request. If we can't help you, why should you pay us anything?
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How many bonus weeks can I have?
You are not limited to the number of Bonus Weeks you can use.
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When purchasing a Bonus Week, do I pay an exchange fee as well as the Bonus price listed?
No, you only need pay the bonus week price listed for the week you are going to use.
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How far in advance can I book a Bonus Week?
Bonus week only becomes available about 60 days prior to the check in date of the vacation week.
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Privacy Policy

Our purpose is to promote a friendly culture that respects your privacy. We want to be known within the Timeshare Industry for having a clear and balanced voice on privacy issues that protects our members in each and every occasion. Privacy Legislation restricts personal information from being disclosed to outsiders by your resort/management company. It is vital for Dial An Exchange to confirm the details and validity of your deposit with your home resort prior to accepting bookings. We require your permission to liaise with your resort/management company to exchange necessary relevant information. By signing the deposit authority, or requesting to deposit a week via our web site, you agree to this "exchange of information" between Dial An Exchange and your resort/management company. Dial An Exchange agrees to keep this information private and confidential at all time and agrees not to pass this information onto any other third party.

We do not sell or rent your private information to any other third party. We may provide your information to other offices of Dial An Exchange for internal use only (in relation to reservations made through these offices). These offices are currently located in the Australia, New Zealand, the United Kingdom, South Africa, Asia and the USA.

For full privacy policy please click here

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What Are your Office Hours?

 

Australia Mon - Fri 9:00am to 5:00pm	New Zealand Mon - Fri 9:00am to 5:00pm
United States Mon - Fri 8:00am to 6:00pm PST	Asia - Shanghai Mon - Fri 9:00am to 6:00pm
South Africa Mon - Fri 8:00am to 4:30pm	Asia - Bangkok Mon - Fri 8:30am to 5:30pm Sat 8:30am to 3:00pm
United Kingdom Mon - Fri 9:00am to 5:00pm	Asia - Bangalore Mon - Fri 9:00am to 6:00pm

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Do I receive a confirmation of my Booking?
When we call you with an offer, you then have the right to accept or decline the confirmation. Once paid, we post you confirmation in writing for presentation at the resort for Check-in. All pertinent information for you to contact the resort is furnished on the confirmation. All confirmations are final, non-transferable and are subject to our cancellation policy.  Only those owners named on the confirmation may occupy the accommodations without written permission from DAE. DAE does not assume responsibility for documents not received due to the failure of the Postal System.
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Can I request a specific resort?

We will work with a varied number of resorts in each vacation area. To give you the most flexibility we use vacation areas more than requesting a specific resort; a specific resort limits your possibilities of confirmation.

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Can I request specific Dates ?

When making a request try asking for several different areas or at least 2 or 3 dates. We can't guarantee a particular request will be fulfilled. The greater the flexibility in your request, the greater opportunity to confirm you into your desired area.

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Do I need to Plan ahead?
You may place your request up to one year in advance or down to 2 days in advance of your travel dates. Remember the old adage about "The Early Bird and the Worm", the more lead time you give for your vacation request the better the chances of being confirmed. Depositing early also helps the exchange process by allowing someone else to enjoy your banked exchange week and gives you more time to find what you want. If you can only take your holidays during peak times plan ahead and request early, (1 year to 6 months) especially for prime summer and winter vacation destinations.
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Can I check-in any day of the week?

Check-in times are set by the individual resorts and you must abide by their rules while you are their guests. Unlike hotels, timeshare resorts normally set one day of the week as their check-in and out day: usually Friday, Saturday or Sunday. Remember, we do not have any control over check-in days. You will need to make your vacation plans according to the day of the week the resort has set. All reservations are for a full week. All reservations are subject to availability. Keep in mind that requests for high season weeks and destinations usually exceed the supply of units available.

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Can I bank my week without paying my Maintenance fees?
You will not be allowed to exchange your week for another vacation unless your current year's maintenance fees are paid. You will also not be allowed to travel, bank or exchange/trade a future week unless that year's maintenance fees are paid.
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If my request is for more than one week, will they be confirmed at the same time?
If you request more than one week at a time (i.e. two week vacations) you need to know that weeks are confirmed one at a time. When you confirm the first request, it is with the knowledge we may or may not be able to confirm your remaining requests. It is entirely your decision to either accept or decline our exchange offers.
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Searching for Availability in the USA - Find the break down for the USA regions here!

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Should I list an exchange request?

Exchanging your timeshare is not like going to a travel agency to buy accommodation. We host a pool of weeks into which our members have banked.  Weeks are being deposited & withdrawn from this pool day in day out. When you call us we may not have the specific date & location you are after. As soon as new weeks enter our system if there is a match we give the member a call.

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Ever wondered what a Timeshare Term really means?

In conjunction with the Timeshare Beat Magazine we have a Glossary of Timeshare terms now available for your reference. Please click here to view the Glossary of Timeshare Terms.

 

This has been made available to us by the Timeshare Beat online Magazine, they have all kinds of useful and current information about the timeshare industry. Click here to view their website.

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ARDA Consumers Guide to Timeshare

A while back ARDA (American Resort Developers Association) produced a helpful Consumer Guide to Vacation Ownership. This brochure is a comprehensive introduction to timesharing and includes some of the many reasons consumers have chosen timeshare as a preferred vacation option. To download the brochure in a PDF format, please click on the link below. Once the guide has loaded Go to the File menu of your browser and Save as to your local PC.

ARDA Consumer Guide for Timeshare Owners

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What are the exchange fees?

First of all, you don't pay us until you get your exchange offer!

To view the current exchange fees CLICK HERE

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FIREWALL ALERT - Can prevent Logons e.g Zone Alarm

If you run a Zone Alarm firewall it may prevent you from logging onto the DAELive.com website successfully. The www.daelive.com website needs to be added as a Trusted Zone or added to the Whitelist for your firewall.

• Double Click on the Zone Alarm icon bottom right of the screen in the sys tray
  Select Firewall
  Select Zones
  Click Add Host/Site
  Select Trusted from the drop down Menu
  In Host Name type www.daelive.com
  In Description type Dial An Exchange
  Select OK
  Close Zone alarm
  Bring Up internet Explorer and try to log on using your Membership number and password.
  You should now be able to logon successfully.

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What is a DAE Holiday Property?

DAE can also exchange your fully serviced holiday or vacation property (villas, cabanas or chalets).  These holiday properties must be self-contained, have onsite management, be of a very high standard, and also offer the types of amenities and facilities typical of a great ondominium accommodation.  We can only accept these properties if they are located in a high demand tourist and vacation destinations.  As the owners of the Holiday Property, when you deposit a week of your time to exchange for another property at another location, you need to make arrangements with your property manager/management company to liaise with DAE to receive the details of the incoming guest, and you need to prepay the linen, clean and any service fees charged by your property manager.

Qualifying Summary of DAE holiday property requirements:

- Fully self contained holiday accommodation
- Quality overall standard of building, facilities and furnishings
- Professional resort style onsite management
- Regular maintained amenities and facilities
- High demand tourist or vacation location
- Linen, cleaning and/or service charges (accommodation charges) paid by owner

 To become a member - click here

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What is the best way to get a confirmed exchange into peak periods of exchange?

We are happy to say that we do help many of our members get away during these peak periods on a regular basis.

When you want a week during a holiday or prime season, it is important that you list your request with us, and not just wait for something to appear on the website. By listing your exchange request with us, we place you on the waiting list for that particular resort or region, and for the range of dates and unit sizes you advise us. As weeks are deposited into our system, they are run through an 'outstanding request matching' process where the new inventory is matched against those members' requests that we have on our waitlists. We are then able to contact our member and offer the exchange to them. This happens before the weeks ever appear on the site as available!

So, your best opportunity for a holiday exchange, is to place your request as early as you can. We won't always be able to assist, but you will certainly be giving yourself the best chance possible.

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I have had difficulty with login, can you explain the process, and why do I have to log in?

When you become a member, you are issued a member number and a temporary password. You must be logged in before you can access the full range of services offered by DAE. It is also how we know what history or current account status to show you while you are online! You can easily see how much time you have banked, you can place weeks on hold, and confirm bookings.

To log in go to www.daelive.com - on the top right hand side of the screen, there are 2 boxes, one which has 'membership no.' showing in the field. You key in your membership number here. Note that each country has its own letter prefix, for example U for the US. The rest of your membership code is made up of numbers, so don't confuse a zero with an 'O'. In the right field key your password and click on 'login'.

When you first sign up you are issued with a temporary password. The first time you log in, you can click on the 'Personal Details - Update my Details' link at the top left of the welcome page. Here you can select a password that you will remember and which will be known only to you.

For security reasons, we cannot issue a password by phone, we have to do it through our online system. If you forget your password, you can have it emailed to you. Simply attempt to login with what you believe to be the correct password, and if it's not correct, a new screen will provide you with a link for email password recovery.

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What can DAE's Help Desk do for me?

Our help desk is designed to answer any questions you have about our state of the art online booking system, and give you tips on how best to use it.

You'll find the information invaluable in helping you make the most of your DAE membership.

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Can I use your website to view my own account details? Does this include checking credit expiry dates and holiday transactions I have booked with DAE in the past?

The Member's Lounge on our website is a great resource. Through it, you can access both your account information and hold or confirm your Timeshare exchange or bonus holidays instantly.

To review your account credit balance - or view your banking and holiday history - takes only three easy steps.

1. Go to the Member's Lounge, which can be found on the top right corner of the home page. Log in by keying in your Membership Account ID (including the Alpha prefix given to you - remember to type it as a Capital letter). Then key your Password and press the Enter key.

2. The Button that allows you to view your banking credits and holiday history is the first button on the second row - Transaction History. Click on this button.

3. On the drop down menu that appears, you can select: (a) Weeks deposited - shows the resort, year of entitlement, if you have used this deposit for an exchange, or if it remains as a credit waiting for you to book an exchange holiday against the banking. (b) Exchanges taken - lists all the exchange transactions you have taken through DAE and (c) Bonus or Rental transactions you have booked through DAE.

It's a convenient and simple way to keep track. Log on now and you'll see!

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How can I confirm an exchange week if I don't have a credit in the bank?

Its easy!

1. 1. Search exchange availability worldwide
2. 2. Select your ideal holiday exchange
3. 3. Click the BOOK NOW button and follow the online prompts to deposit your week and confirm your holiday exchange week. 
   

Your exchange confirmation voucher is subject to the Terms & Conditions of DAE. 

Please click here to view the DAE Terms & Conditions

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Why have you changed the way Bonus Time is now displayed?

This change is one of many features that have been considered in the overall design and functionality upgrade which has been made to the website and installed only a few weeks ago. The main changes are:

Search Criteria: We changed the display by separating 'regional country groups', such as 'Australia & New Zealand' or 'Asia', into individual countries, which are selected by a drop down list. Under this display, members can narrow down their destination when searching to see what's available. This is more relevant for searches on international destinations than it is for just Australia & New Zealand, and was a regular suggestion from members.

Search Order: We have changed the sort order, again by request of members, from being grouped by 'price bracket' to be by 'check-in date' of the week showing as Bonus Time.  We do however, plan in a future update to the site, to include functionality that will allow members to have search options; i.e. search by date or search by price range or even perhaps by unit size.

Inclusion of Rental Weeks: By changing the main search criteria to that of an individual country, we can now include (for Australia & New Zealand) any weeks we have in the system for rent and display them intermingled with the Bonus Time weeks.

We have also changed the colour of the 'Hold' button from orange to blue, so the 'Confirm Now' and 'Hold' buttons are different colours, making them easier to identify.

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Can I extend the life of my credit if it expired recently and I did not use it?

If your credit has expired recently, you may be eligible to pay a Credit Extension Fee, and extend the life of the credit for up to 6 months from the orignal credit expiry date.  Please contact your local DAE office and speak to one of our friendly consultants to find out more.

CLICK HERE for our contact details

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Can I bank my week with a number of different exchange companies?

The week you are depositing for your exchange cannot be utilised or assigned to another party or company. You must not deposit your week with more than one exchange company at a time, in any one entitlement period, as this will cause an overbooking of your unit. Any expenses incurred to an inbound guest or DAE being denied access to your week - as a result of a double banking with another exchange company - will be your responsibility.

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I am a Club Points owner, how do I space bank my points.

With your permission, we will obtain a week from your Club, using the equivalent number of your points. In exchange for your points, we will give you a ‘credit’, You will be able to use this credit to book a week’s accommodation either locally or internationally.  This credit is valid for a period of 3 years.

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What is a Timeshare User Group?

A Timeshare User Group is a group of timeshare owners just like yourself. Usually it is a group that meets to discuss  their timeshare experiences, give tips, socialize and stay informed on what is happening in the timeshare industry. Some groups hold annual meetings, produce and distribute newsletters and exchange and rent among the group. Currently, there is a National Timeshare Owners Group that is being formed. For more information or to start a group in your area, contact: hastry@aol.com      

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Do I need to bank my week in order to put in a request?

No. As a member you can submit an exchange request without having to bank your week first. Once we find what you’re after we will contact you and you will be required to bank your week before you are able to confirm. It is important, therefore, that you do have a week to bank.

However, there are benefits in banking your week early. DAE offers a pool of weeks into which our members have banked.  Weeks are being deposited and withdrawn from this pool day in day out. So the more weeks that are offered in the pool, the more weeks that will be banked into the pool for an exchange.

This significantly increases the likelihood of the destination you’re after becoming available. It simple - the more weeks on offer, the more variety comes into the pool!

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