- Do you have any other fees or charges?
- What is a Bonus Week?
- Can I use Bonus Weeks for Family & Friends?
- What is your cancellation policy?
- What are your Terms of Deposit?
- How far in advance can I put in my Exchange Request?
- I am already a member of another exchange company,
- When do I pay the exchange fee?
- How many bonus weeks can I have?
- When purchasing a Bonus Week, do I pay an exchange fee as well as the Bonus price listed?
- How far in advance can I book a Bonus Week?
- Privacy Policy
- What Are your Office Hours?
- Do I receive a confirmation of my Booking?
- Can I request a specific resort?
- Can I request specific Dates ?
- Do I need to Plan ahead?
- Can I check-in any day of the week?
- Can I bank my week without paying my Maintenance fees?
- If my request is for more than one week, will they be confirmed at the same time?
- Searching for Availability in the USA - Find the break down for the USA regions here!
- Should I list an exchange request?
- ARDA Consumers Guide to Timeshare
- What are the exchange fees?
- FIREWALL ALERT - Can prevent Logons e.g Zone Alarm
- What is a DAE Holiday Property?
- What is the best way to get a confirmed exchange into peak periods of exchange?
- I have had difficulty with login, can you explain the process, and why do I have to log in?
- What can DAE's Help Desk do for me?
- Can I use your website to view my own account details? Does this include checking credit expiry dates and holiday transactions I have booked with DAE in the past?
- How can I confirm an exchange week if I don't have a credit in the bank?
- Why have you changed the way Bonus Time is now displayed?
- Can I extend the life of my credit if it expired recently and I did not use it?
- Can I bank my week with a number of different exchange companies?
- I am a Club Points owner, how do I bank my points.
- What is a Timeshare User Group?
- Do I need to bank my week in order to put in a request?
- I don't understand about rental weeks. Who gets the money for the rental weeks? Instead of banking my week for an exchange, can I bank it to be rented?
- Which browser should I use when surfing the daelive.com website?
- I banked my week and received a 3 year credit which has nearly expired, however, I am unable to travel before the expiry date so will I lose my week?
- When is the best time to book my exchange?
- Why has the layout or display screen changed on the Exchange Availability Results Page?
- Why has Gold Advantage Membership been introduced?
- What is 'Priority Requests & Advance Notice Inventory?'
- What does 14 day advance booking availability for members to book new inventory mean to Free Memberships?
- As an Interchange Timeshare (Qld) Member, when am I going to see my account details and Credits available online with DAE, and can I use the same Account number and Password to login?
- What is Primetime Rewards? USA region only
- How do I use the filters when viewing results on the Bonus/Rental Page?
Do you have any other fees or charges?We do not have any hidden fees that are charged with an exchange transaction. We do however, offer a Cancellation Protection Option. It is your choice if you want to accept or decline the offer at time of confirming the exchange transaction. Other than that we, do not charge any other fees.
Go to topWhat is a Bonus Week?Occasionally we offer our members "Bonus Weeks".
Bonus Weeks are weeks which have been deposited with us and are within 60 days of check in date. there are no requests to take up these weeks. Rather than let these units go to vacant, they are offered to our members as Bonus Weeks. Bonus Weeks become available six weeks prior to the starting date of the week booked. Members simply pay the "Bonus price" without using a week in exchange.
Go to topCan I use Bonus Weeks for Family & Friends?YES you may use Bonus weeks for family and friends, however, when you do this "you" take responsibility for their actions while using the timeshare accommodation. Know your guests well.
Go to topWhat is your cancellation policy?Our Cancellation Policy
We know that life doesn't always go smoothly and occasionally, our members have to change their plans, sometimes at the last minute. As a result, DAE has come up with a way to help you deal with circumstances or plans that alter after you have already paid for an exchange. We call it our Cancellation Protection Option or CPO and we always recommend it. It's an inexpensive way to ensure that your week is safe regardless of whatever surprises life throws at you. CPO is not available for Bonus Week bookings or any Special or Promotional offers. Its only there to provide a safety net for regular exchange weeks.
You can find out exactly how much CPO costs - simply CLICK HERE
Accepting CPO
Should you need to cancel your exchange vacation, no later than 24 hours prior to check in, and you have purchased CPO, your banked week(s) will be saved for you to use at a later date (as long as the time is used before the original expiration date of your Credit). There will be no charge for the replacement exchange. You also have the option of accepting CPO again and paying an additional CPO fee on the replacement exchange reservations.. No monetary refunds are allowed on cancellations.
Declining CPO
If you decide you don't want to take up the option of CPO when you confirm your exchange, a different cancellation policy applies. The exchange fee will be forfeited, regardless of the length of notice given prior to the cancelled exchange. Cancellation of a confirmed exchange includes any amendments or changes to dates of a booking (guest name change allowed). If you cancel more than 4 weeks before your check in date, your banked week will be saved for you to use at a later date up to the original expiry date. However, if you cancel within 4 weeks of your check in date, your week will be forfeited.
Cancellation of Bonus Time & Rental Reservations
CPO is not available for Bonus Weeks, Rental Reservations or any other Special or Promotional Offers. If you cancel any of these reservations after payment, you will forfeit the entire amount.
Go to topWhat are your Terms of Deposit?The maintenance fee (Timeshare owner) or Management/Cleaning Fee (Holiday Property Owner) on the week you are depositing must be paid in full prior to banking the week with Dial An Exchange.
The week you are depositing for your exchange has not been utilized or assigned to another party or company. You must not deposit your week with more than one Exchange Company at a time, in any one entitlement period, as this will cause an overbooking of your unit. Any expenses incurred to an inbound guest or DAE, denied access to your week as a result of a double banking with another Exchange Company, will be your responsibility.
A number of resorts like to bank the weeks on their owner's behalf. Please check with your resort if you are unsure of their procedures, or we can advise you which resorts operate on this basis.
We will happily accept the week you wish. We accept then no later than eight (8) weeks prior to the checkin date of your vacation.
Go to topHow far in advance can I put in my Exchange Request?Many resorts will only allow us to make reservations 10 months in advance of the arrival date. However, you can put in your request at any time. We can then keep an eye on your request and make a booking as soon as the time becomes available to us.
Go to topI am already a member of another exchange company,You are free to use which ever exchange organization you want to use. You own your timeshare and you are free to choose which ever company can best help you. Dial An Exchange has no joining or membership fee so you can become a member with us and still keep your other memberships. However, you do need to remember that you can only exchange your week once per entitlement period.
Go to topWhen do I pay the exchange fee?You are only required to pay the exchange fee "after" we have confirmed your request. If we can't help you, why should you pay us anything?
Go to topHow many bonus weeks can I have?You are not limited to the number of Bonus Weeks you can use.
Go to topWhen purchasing a Bonus Week, do I pay an exchange fee as well as the Bonus price listed?No, you only need pay the bonus week price listed for the week you are going to use.
Go to topHow far in advance can I book a Bonus Week?Bonus week only becomes available about 60 days prior to the check in date of the vacation week.
Go to topPrivacy PolicyOur purpose is to promote a friendly culture that respects your privacy. We want to be known within the Timeshare Industry for having a clear and balanced voice on privacy issues that protects our members in each and every occasion. Privacy Legislation restricts personal information from being disclosed to outsiders by your resort/management company. It is vital for Dial An Exchange to confirm the details and validity of your deposit with your home resort prior to accepting bookings. We require your permission to liaise with your resort/management company to exchange necessary relevant information. By signing the deposit authority, or requesting to deposit a week via our web site, you agree to this "exchange of information" between Dial An Exchange and your resort/management company. Dial An Exchange agrees to keep this information private and confidential at all time and agrees not to pass this information onto any other third party.
We do not sell or rent your private information to any other third party. We may provide your information to other offices of Dial An Exchange for internal use only (in relation to reservations made through these offices). These offices are currently located in the Australia, New Zealand, the United Kingdom, South Africa, Asia and the USA.
For full privacy policy please click here
Go to topWhat Are your Office Hours?
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Australia
Mon - Fri 9:00am to 5:00pm
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New Zealand
Mon - Fri 9:00am to 5:00pm
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United States
Mon - Fri 8:00am to 6:00pm AZ time*
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Asia - Shanghai
Mon - Fri 9:00am to 6:00pm
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South Africa
Mon - Fri 8:00am to 4:30pm
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Asia - Bangkok
Mon - Fri 8:30am to 5:30pm Sat 8:30am to 3:00pm
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United Kingdom
Mon - Fri 9:00am to 5:00pm
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Asia - Bangalore
Mon - Fri 9:00am to 6:00pm
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*USA office is located in Arizona, which does not observe daylight-saving time.
Arizona is in the Mountain time zone. However, during daylight-saving time, Arizona is on the same time as the Pacific time zone.
Go to topDo I receive a confirmation of my Booking?When we call you with an offer, you then have the right to accept or decline the confirmation. Once paid, we post you confirmation in writing for presentation at the resort for Check-in. All pertinent information for you to contact the resort is furnished on the confirmation. All confirmations are final, non-transferable and are subject to our cancellation policy. Only those owners named on the confirmation may occupy the accommodations without written permission from DAE. DAE does not assume responsibility for documents not received due to the failure of the Postal System.
Go to topCan I request a specific resort?We will work with a varied number of resorts in each vacation area. To give you the most flexibility we use vacation areas more than requesting a specific resort; a specific resort limits your possibilities of confirmation.
Go to topCan I request specific Dates ?When making a request try asking for several different areas or at least 2 or 3 dates. We can't guarantee a particular request will be fulfilled. The greater the flexibility in your request, the greater opportunity to confirm you into your desired area.
Go to topDo I need to Plan ahead?You may place your request up to one year in advance or down to 2 days in advance of your travel dates. Remember the old adage about "The Early Bird and the Worm", the more lead time you give for your vacation request the better the chances of being confirmed. Depositing early also helps the exchange process by allowing someone else to enjoy your banked exchange week and gives you more time to find what you want. If you can only take your holidays during peak times plan ahead and request early, (1 year to 6 months) especially for prime summer and winter vacation destinations.
Go to topCan I check-in any day of the week?Check-in times are set by the individual resorts and you must abide by their rules while you are their guests. Unlike hotels, timeshare resorts normally set one day of the week as their check-in and out day: usually Friday, Saturday or Sunday. Remember, we do not have any control over check-in days. You will need to make your vacation plans according to the day of the week the resort has set. All reservations are for a full week. All reservations are subject to availability. Keep in mind that requests for high season weeks and destinations usually exceed the supply of units available.
Go to topCan I bank my week without paying my Maintenance fees?You will not be allowed to exchange your week for another vacation unless your current year's maintenance fees are paid. You will also not be allowed to travel, bank or exchange/trade a future week unless that year's maintenance fees are paid.
Go to topIf my request is for more than one week, will they be confirmed at the same time?If you request more than one week at a time (i.e. two week vacations) you need to know that weeks are confirmed one at a time. When you confirm the first request, it is with the knowledge we may or may not be able to confirm your remaining requests. It is entirely your decision to either accept or decline our exchange offers.
Go to topSearching for Availability in the USA - Find the break down for the USA regions here!As there are so many States in the USA we have had to break them down into larger Regions as follows.
North East Region
Maine, New Hampshire, Rhode Island, Connecticut, Vermont, New York, Pennsylvania
South East Region
West Virginia, Virginia, Delaware, Maryland, Kentucky, North Carolina, South Carolina, Georgia, Tennessee, Alabama, Mississippi, Louisiana, Arkansas
Florida
State of Florida
Midwestern Region
Michigan, Ohio, Indiana, Illinois, Missouri, North Dakota, South Dakota, Nebraska, Wisconsin, Iowa, Minnesota, Kansas
South Western Region
Oklahoma, Texas, New Mexico, Arizona
Nevada - including Lake Tahoe
Rocky Mountain Region
Montana, Wyoming, Colorado, Utah, Idaho
Pacific Coast Region
California, Oregon, Washington
Hawaiian Islands
All the Islands of Hawaii
Reno-Lake Tahoe Availability Searches
As you know Lake Tahoe runs along the border between California and Nevada, there are many resorts in the Tahoe area, some in Nevada and some in California. Previously you had to search both Nevada and Pacific Coast to see all the availability in the Tahoe region. We have now changed this so that all Tahoe availability falls under Nevada, to simplify the searches for you.
Go to topShould I list an exchange request?
Exchanging your timeshare is not like going to a travel agency to buy accommodation. We host a pool of weeks into which our members have banked. Weeks are being deposited & withdrawn from this pool day in day out. When you call us we may not have the specific date & location you are after. As soon as new weeks enter our system if there is a match we give the member a call.
Go to topARDA Consumers Guide to TimeshareA while back ARDA (American Resort Developers Association) produced a helpful Consumer Guide to Vacation Ownership. This brochure is a comprehensive introduction to timesharing and includes some of the many reasons consumers have chosen timeshare as a preferred vacation option. To download the brochure in a PDF format, please click on the link below. Once the guide has loaded Go to the File menu of your browser and Save as to your local PC.
ARDA Consumer Guide for Timeshare Owners
Go to topWhat are the exchange fees?First of all, you don't pay us until you get your exchange offer!
To view the current exchange fees CLICK HERE
Go to topFIREWALL ALERT - Can prevent Logons e.g Zone AlarmIf you run a Zone Alarm firewall it may prevent you from logging onto the DAELive.com website successfully. The www.daelive.com website needs to be added as a Trusted Zone or added to the Whitelist for your firewall.
Double Click on the Zone Alarm icon bottom right of the screen in the sys tray
Select Firewall
Select Zones
Click Add Host/Site
Select Trusted from the drop down Menu
In Host Name type
www.daelive.com In Description type Dial An Exchange
Select OK
Close Zone alarm
Bring Up internet Explorer and try to log on using your Membership number and password.
You should now be able to logon successfully.
Go to topWhat is a DAE Holiday Property?
DAE can also exchange your fully serviced holiday or vacation property (villas, cabanas or chalets). These holiday properties must be self-contained, have onsite management, be of a very high standard, and also offer the types of amenities and facilities typical of a great ondominium accommodation. We can only accept these properties if they are located in a high demand tourist and vacation destinations. As the owners of the Holiday Property, when you deposit a week of your time to exchange for another property at another location, you need to make arrangements with your property manager/management company to liaise with DAE to receive the details of the incoming guest, and you need to prepay the linen, clean and any service fees charged by your property manager.
Qualifying Summary of DAE holiday property requirements:
- Fully self contained holiday accommodation
- Quality overall standard of building, facilities and furnishings
- Professional resort style onsite management
- Regular maintained amenities and facilities
- High demand tourist or vacation location
- Linen, cleaning and/or service charges (accommodation charges) paid by owner
To become a member, click here
Go to topWhat is the best way to get a confirmed exchange into peak periods of exchange?
We are happy to say that we do help many of our members get away during these peak periods on a regular basis.
When you want a week during a holiday or prime season, it is important that you list your request with us, and not just wait for something to appear on the website. By listing your exchange request with us, we place you on the waiting list for that particular resort or region, and for the range of dates and unit sizes you advise us. As weeks are deposited into our system, they are run through an 'outstanding request matching' process where the new inventory is matched against those members' requests that we have on our waitlists. We are then able to contact our member and offer the exchange to them. This happens before the weeks ever appear on the site as available!
So, your best opportunity for a holiday exchange, is to place your request as early as you can. We won't always be able to assist, but you will certainly be giving yourself the best chance possible.
Go to topI have had difficulty with login, can you explain the process, and why do I have to log in?When you become a member, you are issued a member number and a temporary password. You must be logged in before you can access the full range of services offered by DAE. It is also how we know what history or current account status to show you while you are online! You can easily see how much time you have banked, you can place weeks on hold, and confirm bookings.
To log in go to www.daelive.com - on the top right hand side of the screen, there are 2 boxes, one which has 'membership no.' showing in the field. You key in your membership number here. Note that each country has its own letter prefix, for example U for the US. The rest of your membership code is made up of numbers, so don't confuse a zero with an 'O'. In the right field key your password and click on 'login'.
When you first sign up you are issued with a temporary password. The first time you log in, you can click on the 'Personal Details - Update my Details' link at the top left of the welcome page. Here you can select a password that you will remember and which will be known only to you.
For security reasons, we cannot issue a password by phone, we have to do it through our online system. If you forget your password, you can have it emailed to you. Simply attempt to login with what you believe to be the correct password, and if it's not correct, a new screen will provide you with a link for email password recovery.
Go to topWhat can DAE's Help Desk do for me?Our help desk is designed to answer any questions you have about our state of the art online booking system, and give you tips on how best to use it.
You'll find the information invaluable in helping you make the most of your DAE membership.
Go to topCan I use your website to view my own account details? Does this include checking credit expiry dates and holiday transactions I have booked with DAE in the past?
The Member's Lounge on our website is a great resource. Through it, you can access both your account information and hold or confirm your Timeshare exchange or bonus holidays instantly.
To review your account credit balance - or view your banking and holiday history - takes only three easy steps.
1. Go to the Member's Lounge, which can be found on the top right corner of the home page. Log in by keying in your Membership Account ID (including the Alpha prefix given to you - remember to type it as a Capital letter). Then key your Password and press the Enter key.
2. The Button that allows you to view your banking credits and holiday history is the first button on the second row - Transaction History. Click on this button.
3. On the drop down menu that appears, you can select: (a) Weeks deposited - shows the resort, year of entitlement, if you have used this deposit for an exchange, or if it remains as a credit waiting for you to book an exchange holiday against the banking. (b) Exchanges taken - lists all the exchange transactions you have taken through DAE and (c) Bonus or Rental transactions you have booked through DAE.
It's a convenient and simple way to keep track. Log on now and you'll see!
Go to topHow can I confirm an exchange week if I don't have a credit in the bank?Its easy!
1. Search exchange availability worldwide
2. Select your ideal holiday exchange
3. Click the BOOK NOW button and follow the online prompts to deposit your week and confirm your holiday exchange week.
Your exchange confirmation voucher is subject to the Terms & Conditions of DAE.
Please click here to view the DAE Terms & Conditions
Go to topWhy have you changed the way Bonus Time is now displayed?
This change is one of many features that have been considered in the overall design and functionality upgrade which has been made to the website and installed only a few weeks ago. The main changes are:
Search Criteria: We changed the display by separating 'regional country groups', such as 'Australia & New Zealand' or 'Asia', into individual countries, which are selected by a drop down list. Under this display, members can narrow down their destination when searching to see what's available. This is more relevant for searches on international destinations than it is for just Australia & New Zealand, and was a regular suggestion from members.
Search Order: We have changed the sort order, again by request of members, from being grouped by 'price bracket' to be by 'check-in date' of the week showing as Bonus Time. We do however, plan in a future update to the site, to include functionality that will allow members to have search options; i.e. search by date or search by price range or even perhaps by unit size.
Inclusion of Rental Weeks: By changing the main search criteria to that of an individual country, we can now include (for Australia & New Zealand) any weeks we have in the system for rent and display them intermingled with the Bonus Time weeks.
We have also changed the colour of the 'Hold' button from orange to blue, so the 'Confirm Now' and 'Hold' buttons are different colours, making them easier to identify.
Go to topCan I extend the life of my credit if it expired recently and I did not use it?If your credit has expired recently, you may be eligible to pay a Credit Extension Fee, and extend the life of the credit for up to 6 months from the orignal credit expiry date. Please contact your local DAE office and speak to one of our friendly consultants to find out more.
CLICK HERE for our contact details
Go to topCan I bank my week with a number of different exchange companies?The week you are depositing for your exchange cannot be utilised or assigned to another party or company. You must not deposit your week with more than one exchange company at a time, in any one entitlement period, as this will cause an overbooking of your unit. Any expenses incurred to an inbound guest or DAE being denied access to your week - as a result of a double banking with another exchange company - will be your responsibility.
Go to topI am a Club Points owner, how do I bank my points.With your permission, we will obtain a week from your Club, using the equivalent number of your points. In exchange for your points, we will give you a ‘credit’, You will be able to use this credit to book a week’s accommodation either locally or internationally. This credit is valid for a period of 3 years.
Go to topWhat is a Timeshare User Group?A Timeshare User Group is a group of timeshare owners just like yourself. Usually it is a group that meets to discuss their timeshare experiences, give tips, socialize and stay informed on what is happening in the timeshare industry. Some groups hold annual meetings, produce and distribute newsletters and exchange and rent among the group. Currently, there is a National Timeshare Owners Group that is being formed. For more information or to start a group in your area, contact: hastry@aol.com
Go to topDo I need to bank my week in order to put in a request?No. As a member you can submit an exchange request without having to bank your week first. Once we find what you’re after we will contact you and you will be required to bank your week before you are able to confirm. It is important, therefore, that you do have a week to bank.
However, there are benefits in banking your week early. DAE offers a pool of weeks into which our members have banked. Weeks are being deposited and withdrawn from this pool day in day out. So the more weeks that are offered in the pool, the more weeks that will be banked into the pool for an exchange.
This significantly increases the likelihood of the destination you’re after becoming available. It simple - the more weeks on offer, the more variety comes into the pool!
Go to topI don't understand about rental weeks. Who gets the money for the rental weeks? Instead of banking my week for an exchange, can I bank it to be rented?
The difference between a rental week and an exchange week is quite simple. Rental weeks are accommodation weeks that DAE purchases at significantly discounted rates, and then sells to our members to provide them with greater holiday options at great ‘members only’ prices.
Exchange weeks are weeks owned by our members which are deposited into our exchange bank for other members to use.
If we were to rent out exchange weeks, rather than ‘swap’ one exchange week for another, variety and availability in our exchange pool would be seriously reduced and as a result, disadvantage members wanting to complete an exchange. I’m sure you’d agree this would lead to some very unsatisfied members!
So exchanges and rental weeks are quarantined from each other. Maintaining the integrity of the exchange pool ensures the greatest possible choice of both destinations and check-in dates, while the discounted rental weeks are an added benefit, available only to members.
Rental space comes from both timeshare and non-timeshare resorts and as DAE negotiates special rates with each property, rental weeks represent great value - often significantly lower than the standard rates.
Go to topWhich browser should I use when surfing the daelive.com website?The Dial An Exchange website has been designed to run in Internet Explorer 6 or higher. Browsers such as Firefox or Safari and others may cause cookie or certificate related errors, that if run in internet Explorer will not occur. The website is coded to provide the best possible experience for our users, however there are additional cost involved in making sure it operates in many different internet browsers, we have therefore opted to do it right in Internet Explorer so that we can keep our costs as low as possible to our valuable members.
Go to topI banked my week and received a 3 year credit which has nearly expired, however, I am unable to travel before the expiry date so will I lose my week?When you bank and save your exchange week or points, you receive a 3 year credit. This means that you have 3 years from the date you banked to BOOK a holiday. You DO NOT have to travel within the 3 year expiry date - you only have to make a booking. So as long as you book before the expiry date you can travel long after the expiry date.
Go to topWhen is the best time to book my exchange?Right now! “The early bird gets the worm!” January through April is our busiest time and the phones are ringing with members that are booking their “migrations” for the year. There are actually members (a lot of them) that plan their summer vacations and holiday vacations in advance and don’t wait until the last minute. This is also the time of year when we are receiving deposits.
So don’t let your trip get “pecked” by the “early birds”! Remember, “Birds of a feather flock together”, and there are other members that have the same idea of where they want to travel as you do. Right now we have a lot of great inventory to pick from. By making plans now will soar above the rest and you will have more success in getting what you want when you want it.
Go to topWhy has the layout or display screen changed on the Exchange Availability Results Page?Firstly, with the introduction of Gold Advantage, we needed to include an area where 'advance notice' inventory can be clearly identified. Secondly, it has been suggested that DAE only ever gets 'mud' weeks and rarely confirms the better weeks in high demand areas. Well we know that's not true and so do our happy members who have been confirmed into many great weeks in the great locations. We now show some of the SOLD inventory to demonstrate to members and visitors to our site that we do get great inventory!
When inventory comes into our system, it is run through a request matching process and is offered to members who have already placed their request and are waitlisted for this space. It is for this reason that lots of high demand inventory never makes it onto our website. Placing a request (free service) and getting onto the waitlist is the best way to get some of this quality inventory.
Go to topWhy has Gold Advantage Membership been introduced? Well for all the many loyal 'power users' of the DAE brand, who have provided us with their feedback and suggestions over the past couple of years, Gold Advantage will be a very welcome initiative, and it has come about primarily at our members suggestion.
DAE will always offer our 'free membership' option, where Timeshare Owners can join, request an exchange before having to deposit their time upfront; search our online exchange system; book bonus, exchange and rental transactions; access resort and destination articles and information; and use all the other great resources available with DAE's free membership. For many Timeshare owners, this option is exactly what they need because they only use our services once in a while - it's perfect for their needs.
On the other hand we have some members who don't transact with use us on a regular basis - they use the larger exchange companies for the majority of their transactions. However, because of our free membership, they regularly search our available inventory and 'cherry pick' only the really great resorts or weeks!
This, of course, is seen by our loyal 'power users' as a disadvantage to them - after all they transact with DAE regularly to exchange, purchase bonus and rental weeks for themselves or their family and friends, purchase travel insurance, or take advantage of the other services we offer. Surely they should have some sort of benefit or reward when compared to the 'cherry pickers'?
Gold Advantage was introduced only after a great deal of planning, trial and customer feedback. The program was first introduced to our European members a few years ago, and has been in operation for our Asian members over the last 12 months. After further refinement, it has now been released for the benefit of all members worldwide. Over the past 6 months we have explained the benefits of the Gold Advantage program in our e-newsletters and on the website, and the level of feedback has been very positive with most members seeing some obvious benefits for them.
DAE realises that any change is sometimes difficult to accept, however it is important that we continue to think about how best to look after our members, and to provide them with great service, new products and better ways of obtaining the vacations they want. We are very proud of our good name, low costs, and the simple and easy to understand business model we have developed for the ease of our members.
We have also listened to our members and have understood that DAE needs to continue to evolve so we become an even better exchange company, with increased benefits and rewards for our loyal members. The Gold Advantage initiative has come about because of all these factors.
Go to topWhat is 'Priority Requests & Advance Notice Inventory?'To be completely fair to our current members, when Gold Advantage was launched in February 2009, all existing requests registered with Dial An Exchange were granted Gold Advantage status. Going forward new members joining DAE, will have a choice as to becoming a Gold Advantage member or taking advantage of our 'free membership' option.
Gold Advantage member's requests will hold a priority over free members when we're matching new inventory to outstanding requests. When a new piece of inventory comes in and there are no Gold Advantage members with requests registered to take up these weeks, they will automatically be offered to the first person on the free members waitlist.
It is only when all member requests (Gold Advantage, followed by free members) are filled that excess inventory is posted to our website as exchange availability. If the week is unique (i.e. there is not another unit of the same size for the same date at the same resort already listed on the website) it will be marked as 'Advance Notice' Gold Advantage inventory giving Gold Advantage members a 14 day window to take up this space, before it is released to the general availability postings.
Go to topWhat does 14 day advance booking availability for members to book new inventory mean to Free Memberships?
This benefit allows Gold Advantage members a 14 day advance booking window for newly acquired inventory which has not been taken up after matching to the outstanding member’s request waitlists – it is excess inventory. We have, over the past few years, improved our system so that inventory is posted into our exchange pool faster than ever before.
In addition we have developed great working relationships with many resorts which clear deposits for us very quickly. The 14 day advance booking availability takes advantage of this by allowing Gold Advantage members access to this newly acquired inventory sooner than the rest. This does not impede anyone from booking this inventory. We display it all as available, and a member may simply upgrade to a Gold Advantage membership to book immediately, or wait until it becomes available to the general member base.
Go to topAs an Interchange Timeshare (Qld) Member, when am I going to see my account details and Credits available online with DAE, and can I use the same Account number and Password to login?As you can appreciate, there is a lot of work involved in integrating the ITQ database into the one system with DAE. As members of ITQ contact us with any new requests or questions about their ITQ account, we are creating new accounts for them in the DAE system, or combining their ITQ account details with their existing DAE account (if they have one) to give them online access immediately.
Additionally, we are working as quickly as possible to create new accounts, transferring the details from the ITQ account over, and making contact with all members to advise them of the new DAE Account number and password to use to gain online access.
We thank you for your patience and remind you to call us if we can help with anything in the meantime.
Go to topWhat is Primetime Rewards? USA region only
Primetime Rewards is a promotion in which depositors of ‘prime time' get their exchange for only $1!
It's simple, if you have a week in high demand by our members, we will give you a great deal for it!
Here are the current qualifications:
1. The deposit must be received further than 6 months from check in
2. It must be a one bedroom or better accommodation
3. It must be located in either:
- Hawaii, All year
- California Coastline, Summer
- San Francisco, All Year
- Las Vegas, All Year
- Florida Keys, All Year
- Sedona, All Year
- Whistler, All Year
- Anaheim, All Year
- Cape Cod, Summer
- New York, New York, All Year
- Quebec, Spring and Summer
Click here for more information about how Primetime Rewards works.
Go to topHow do I use the filters when viewing results on the Bonus/Rental Page?
You now have the ability to change the sort order or jump to a specific page of results when viewing the Bonus/Rental Page! Simply use the quick sort options on the Search Bonus/Rental results as outlined below for a more efficient and quicker experience when locating your holiday online.
| Either click on the page number or use the >>| to go to the last page of results |
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| Either type or select from the drop down list, to jump to a specific page of the search results |
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By selecting from the dropdown list, you can sort the results:
- Bonus - Select this option if you would like to view all bonus weeks displayed first
- Rental - Select this option if you would like to view all rental weeks displayed first
- Price - Select this option if you would like to view all weeks based on price
- Default display results by start date then by price
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Please wait, processing request.
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**Enter your membership number exactly as shown on your 'activation advice' including both alpha and numeric characters. Your password is in lowercase. Helpful Hint: Each DAE office uses different prefixes with their membership numbers, for example: Australian & New Zealand offices:
(Includes Australia, New Zealand & Pacific) - A1301 | USA office:
(Includes Canada, Mexico, Central & South America, USA & the Caribbean) - U170003 | European office:
(Includes United Kingdom, Europe, North Africa, Egypt, Israel & Lebanon) - E1314 (Your logon prefix may be different, depending on your account type, please check your login information provided to you when your membership was activated) | South African office:
(Includes all of Southern Africa) - Z3054510 | Asia Bangalore, Bangkok & Shanghai Offices
(Includes all Asia & Middle East except Egypt, Israel & Lebanon) - P5054510 |
** Don't have a username and password? Contact your local DAE office to request one.
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