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Dial An Exchange Timeshare, Vacation Ownership & Points Clubs Exchange Service

  1. Do you have any other fees or charges?
  2. What is a Bonus Week?
  3. Can I use Bonus Weeks for family and friends?
  4. What is your cancellation policy?
  5. What are your Terms of Deposit?
  6. How far in advance can I put in my exchange request?
  7. What if I am already a member of another exchange company?
  8. When do I pay the exchange fee?
  9. How many Bonus Weeks can I have?
  10. When purchasing a Bonus Week, do I pay an exchange fee as well as the Bonus Price listed?
  11. How far in advance can I book a Bonus Week?
  12. What is your Privacy Policy?
  13. What are your office hours?
  14. Do I receive a confirmation of my booking?
  15. Can I request a specific resort?
  16. Can I request specific dates?
  17. Do I need to plan ahead?
  18. Can I check in on any day of the week?
  19. Can I bank my week without paying my maintenance fees?
  20. If my request is for more than one week, will they be confirmed at the same time?
  21. What is your regional breakdown for the United States?
  22. Should I list an exchange request?
  23. What do I do if I get a firewall alert when using your Web site?
  24. What is a DAE Holiday Property?
  25. What is the best way to get a confirmed exchange in peak periods?
  26. What is the login process, and why do I need to log in?
  27. Can I view my credit expiry dates and the holiday transactions I've booked previously with DAE?
  28. How can I confirm an exchange week if I don't have a credit in the bank?
  29. Can I extend my credit if it expired recently and I didn't use it?
  30. Can I bank my week with more than one exchange company?
  31. How do I bank my Club Points with DAE?
  32. Do I need to bank my week in order to put in a request?
  33. Instead of banking my week for an exchange, can I bank it to be rented?
  34. If my three-year credit received upon banking my week has almost expired and I'm unable to travel before the expiry date, will I lose my week?
  35. When is the best time to book my exchange?
  36. What does it mean to have priority requests and advance-notice inventory with the Gold Advantage program?
  37. How do I use the filters when viewing results on the "Bonus/Rental" page?


Do you have any other fees or charges?

We do not have any hidden fees that are charged with an exchange transaction. We do, however, offer a Cancellation Protection Option. It is your choice if you want to accept or decline the offer at time of confirming the exchange transaction.


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What is a Bonus Week?

Bonus Weeks are weeks that have been deposited with us and are within 60 days of their check-in date. There are no requests to take up these weeks. Rather than let these units go vacant, they are offered to our members as Bonus Weeks. Bonus Weeks become available six weeks prior to the starting date of the week booked. Members simply pay the "Bonus Price" without using a week in exchange.


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Can I use Bonus Weeks for family and friends?

Yes — however, when you do this, YOU take responsibility for their actions while using the timeshare accommodation. Know your guests well.


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What is your cancellation policy?

DAE members can choose the Cancellation Protection Option (CPO) at the time of accepting an exchange offer upon payment of the current CPO costs. CPO only applies to exchange transactions. The unit-size upgrade fee refund is included in the standard CPO available on exchange transactions.

Accepted CPO:
Should CPO be accepted and a DAE member requests cancellation of the confirmed exchange, the member must cancel it no later than 48 hours prior to the check-in date and time of that exchange reservation confirmation for the cancellation to be valid. The DAE member will then have until the earlier of (1) the expiration of the original exchange credit or (2) 24 months from the date of cancellation to make a Replacement Exchange. There is no cost to make a replacement exchange. The DAE member will have the option of electing to obtain a new CPO on any replacement exchange upon payment of the then-current CPO costs. No monetary refunds are allowed on cancellations regardless of whether a CPO has been obtained.

CPO cannot be used to cancel a confirmed exchange and then rebook the same resort week as either a Bonus Week or additional benefit. DAE asks all members to be fair and use CPO for its intended purposes and not to misuse it.
 
Declining CPO:
CPO is completely optional. DAE members who decline CPO in connection with a confirmed exchange will forfeit their exchange fee upon cancellation of a confirmed exchange, which includes any change in dates, vacation destination or resorts (guest name change allowed). Additionally, the exchange credit (including the ability to make an exchange) will be forfeited if the DAE member cancels any exchange reservation confirmation within four (4) weeks of the scheduled check-in date and time.

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What are your Terms of Deposit?
  1. The maintenance fee (timeshare owner) or management/cleaning fee (holiday property owner) on the week you are depositing must be paid in full prior to banking the week with Dial An Exchange.
  2. The week you are depositing for your exchange has not been utilized or assigned to another party or company. You must not deposit your week with more than one exchange company at a time, in any one entitlement period, as this will cause an overbooking of your unit. Any expenses incurred to an inbound guest or DAE, denied access to your week as a result of a double banking with another exchange company, will be your responsibility.
  3. A number of resorts like to bank the weeks on their owner's behalf. Please check with your resort if you are unsure of their procedures, or we can advise you which resorts operate on this basis.
  4. We are happy to accept your deposited week no later than eight (8) weeks prior to the check-in date of your vacation.
  5. We reserve the right, in our sole discretion, to refuse , deny or cancel a Deposit

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How far in advance can I put in my exchange request?

Many resorts will only allow us to make reservations 10 months in advance of the arrival date; however, you can put in your request at any time. We can then keep an eye on your request and make a booking as soon as the time becomes available to us.


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What if I am already a member of another exchange company?
You are free to use any exchange organization you wish. Dial An Exchange has no membership fee, so you can become a member with us and still keep your other memberships. Remember, though, you can only exchange your week once per entitlement period.
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When do I pay the exchange fee?
You are required to pay the exchange fee AFTER we have confirmed your request. If we can't help you, why should you pay us anything?
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How many Bonus Weeks can I have?
You are not limited to the number of Bonus Weeks you can use.
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When purchasing a Bonus Week, do I pay an exchange fee as well as the Bonus Price listed?
No, you only need pay the Bonus Week price listed for the week you are going to use.
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How far in advance can I book a Bonus Week?
Bonus Weeks become available about 60 days prior to the check-in date of the vacation week.
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What is your Privacy Policy?

At Dial An Exchange, our purpose is to promote a friendly culture that respects your privacy. We want to be known within the timeshare industry for having a clear and balanced voice on privacy issues that protects our members. Privacy legislation restricts personal information from being disclosed to outsiders by your resort/management company. It is vital for Dial An Exchange to confirm the details and validity of your deposit with your home resort prior to accepting bookings. We require your permission to liaise with your resort/management company to exchange necessary relevant information. By signing the deposit authority, or requesting to deposit a week via our Website, you agree to this "exchange of information" between Dial An Exchange and your resort/management company. Dial An Exchange agrees to keep this information private and confidential at all times and agrees not to pass this information onto any other third party. We do not sell or rent your private information to any other third party. We may provide your information to other offices of Dial An Exchange for internal use only (in relation to reservations made through these offices).

For our full Privacy Policy, please click here.


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What are your office hours?

 

Australia
Mon - Fri 9:00am to 5:00pm

New Zealand
Mon - Fri 9:00am to 5:00pm

United States
Mon - Fri 8:00am to 6:00pm AZ time*

Asia - Shanghai
Mon - Fri 9:00am to 6:00pm

South Africa
Mon - Fri 8:00am to 4:30pm

Asia - Bangkok
Mon - Fri 8:30am to 5:30pm; Sat 9:00am to 3:00pm

United Kingdom
Mon - Fri 9:00am to 5:00pm

Asia - Bangalore
Mon - Fri 10:00am to 7:00pm; Sat 9:30am to 1:30pm

Egypt & Surrounds 
Sun - Thu 9am - 5pm

* The USA office is located in Arizona, which does not observe Daylight Saving Time. Arizona is in the Mountain Time Zone; however, during Daylight Saving Time, Arizona is on the same time as the Pacific Time Zone.


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Do I receive a confirmation of my booking?
When we call you with an offer, you then have the right to accept or decline the confirmation. Once paid, we post your confirmation in writing for presentation at the resort for check-in. All pertinent information for you to contact the resort is furnished on the confirmation. All confirmations are final, non-transferable and subject to our cancellation policy. Only those owners named on the confirmation may occupy the accommodations without written permission from DAE. DAE does not assume responsibility for documents not received due to the failure of the postal system.
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Can I request a specific resort?

We work with a number of resorts in each vacation area. To give you the most flexibility, we use vacation areas more than requesting a specific resort; a specific resort limits your possibilities of confirmation.


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Can I request specific dates?

When making a request, try asking for several different areas or at least two or three dates. We can't guarantee a particular request will be fulfilled. The greater the flexibility in your request, the greater opportunity to confirm you into your desired area.


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Do I need to plan ahead?
You may place your request up to one year or down to two (2) days in advance of your travel dates. Remember, though — the more lead time you give for your vacation request, the better the chances of being confirmed. Depositing early also helps the exchange process by allowing someone else to enjoy your banked exchange week and gives you more time to find what you want. If you can only take your holidays during peak times, plan ahead and request early (six months to one year), especially for prime summer and winter vacation destinations.
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Can I check in on any day of the week?

Check-in times are set by the resorts, and you must abide by their rules while you are their guests. Unlike hotels, timeshare resorts normally set one day of the week as their check-in and check-out days. You will need to make your vacation plans according to the day of the week the resort has set. All reservations are for a full week and are subject to availability. Keep in mind requests for high-season weeks and destinations usually exceed the supply of units available.


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Can I bank my week without paying my maintenance fees?
You will not be allowed to exchange your week for another vacation unless your current year's maintenance fees are paid. You will also not be allowed to travel, bank or exchange/trade a future week unless that year's maintenance fees are paid.
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If my request is for more than one week, will they be confirmed at the same time?
Weeks are confirmed one at a time. When you confirm the first request, it is with the knowledge we may or may not be able to confirm your remaining requests. It is your decision to either accept or decline our exchange offers.
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What is your regional breakdown for the United States?


Northeast
Maine, New Hampshire, Rhode Island, Connecticut, Vermont, New York, Pennsylvania

Southeast
West Virginia, Virginia, Delaware, Maryland, Kentucky, North Carolina, South Carolina, Georgia, Tennessee, Alabama, Mississippi, Louisiana, Arkansas

Florida

Midwest
Michigan, Ohio, Indiana, Illinois, Missouri, North Dakota, South Dakota, Nebraska, Wisconsin, Iowa, Minnesota, Kansas

Southwest
Oklahoma, Texas, New Mexico, Arizona

Nevada (including Lake Tahoe)

Rocky Mountains

Montana, Wyoming, Colorado, Utah, Idaho

Pacific Coast
Oregon, Washington

California

Hawaiian Islands


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Should I list an exchange request?

Exchanging your timeshare is not like going to a travel agency to buy accommodations. We host a pool of weeks into which our members have banked. When you call us, we may not have the specific date and location you are after; however, as soon as a member's requested weeks enter our system, we give the member a call.


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What do I do if I get a firewall alert when using your Web site?

If you run a Zone Alarm firewall, it may prevent you from successfully logging onto our Web site. DAELive.com will need to be added as a Trusted Zone or added to the Whitelist for your firewall.

  • Double-click on the Zone Alarm icon in your system tray
    Select "Firewall"
    Select "Zones"
    Click "Add Host/Site"
    Select "Trusted" from the drop-down menu
    In "Host Name," type "www.daelive.com" (no quotes)
    In "Description," type "Dial An Exchange" (no quotes)
    Select "OK"
    Close Zone Alarm

    You should now be able to log on successfully!

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What is a DAE Holiday Property?

DAE can exchange your fully serviced holiday or vacation property (villas, cabanas or chalets). As the owners of the holiday property, when you deposit a week of your time to exchange for another location, you need to make arrangements with your property manager/management company to liaise with DAE to receive the details of the incoming guest, and you need to prepay the linen, clean and any service fees charged by your property manager.

DAE Holiday Property requirements:

- Fully self-contained holiday accommodation
- Quality overall standard of building, facilities and furnishings
- Professional resort-style, onsite management
- Regularly maintained amenities and facilities
- High-demand tourist or vacation location
- Linen, cleaning and/or service charges (accommodation charges) paid by owner

To become a member, click here.


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What is the best way to get a confirmed exchange in peak periods?

When you want a week during a holiday or prime season, list your request with us. By doing so, we place you on the waiting list for that resort or region and for the dates and unit size(s). As weeks are deposited into our system, they are run through an "outstanding request matching" process, where new inventory is matched against the requests of members on our waitlists. Members who have opted to take Gold Advantage receive advance-notice and have priority, so if vacationing in school holidays or in prime season is important, you should consider upgrading to Gold Advantage.

During the advance-notice period, if there is no Gold Advantage member request for any new inventory, we then match it against requests by Free members who are able to upgrade to Gold Advantage instantly so that they are able to secure their requested week before it is released. This happens before the weeks ever appear on the website! Once the 14 Gold Advantage advance-notice period has ended, inventory then becomes available for all DAE members on a first come, first served basis.


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What is the login process, and why do I need to log in?

You must be logged in before you can access the full range of services offered by DAE. It's also how we know what history or current account status to show you while you're online! You can easily see how much time you've banked, place weeks on hold and confirm bookings.

To log in, go to www.daelive.com. On the top right, there are two boxes in which to type in your membership number and password. Once entered, click "Login."

When you first sign up you are issued with a temporary password. The first time you log in, you can click on "Personal Details - Update My Details" at the top left of the welcome page to change your password.

For security reasons, we cannot issue a password by phone. If you forget your password, you can have it e-mailed to you. Simply attempt to login with what you believe to be the correct password, and if it's incorrect, a new screen will provide you with a link for e-mail password recovery.


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Can I view my credit expiry dates and the holiday transactions I've booked previously with DAE?

The DAE Member's Lounge is a great online resource — here, you can access your account information, or hold or confirm your timeshare exchange or bonus holidays instantly.

To review your account credit balance or view your banking and holiday history takes only three easy steps:

1. Go to the Member's Lounge, which can be found on the top right corner of the DAE home page. Log in by keying in your membership ID and password.

2. On the next screen, click "Transaction History."

3. On the dropdown menu that appears, you can now select (a) Weeks Deposited - shows the resort, year of entitlement, if you have used this deposit for an exchange, or if it remains as a credit waiting for you to book an exchange holiday against the banking; (b) Exchanges Taken - lists all the exchange transactions you've taken through DAE; or (c) bonus or rental transactions you have booked through DAE.


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How can I confirm an exchange week if I don't have a credit in the bank?


1. Search exchange availability worldwide.
2. Select your ideal holiday exchange.
3. Click the "BOOK NOW" button and follow the online prompts to deposit your week and confirm your holiday exchange week.

Your exchange confirmation voucher is subject to the Terms & Conditions of DAE. Please click here to view the DAE Terms & Conditions.


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Can I extend my credit if it expired recently and I didn't use it?

If your credit expired recently, you may be eligible to pay a Credit Extension Fee to extend the life of your credit for up to six (6) months from the orignal credit expiry date. Please contact your local DAE office and speak to one of our friendly Exchange Consultants to find out more.


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Can I bank my week with more than one exchange company?

The week you are depositing for your exchange cannot be utilised or assigned to another party or company. You must not deposit your week with more than one exchange company at a time in any one entitlement period, as this will cause an overbooking of your unit. Any expenses incurred to an inbound guest or DAE being denied access to your week as a result of a double banking with another exchange company will be your responsibility.


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How do I bank my Club Points with DAE?

With your permission, we will obtain a week from your Club using the equivalent number of your points. In exchange for your points, we will give you a "credit." You will be able to use this credit to book a week’s accommodation either locally or internationally. This credit is valid for a period of three (3) years.


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Do I need to bank my week in order to put in a request?

NO — as a member, you can submit an exchange request without having to bank your week first. Once we find what you’re after, we'll contact you to bank your week before you can confirm. It is important, then, that you have a week to bank.


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Instead of banking my week for an exchange, can I bank it to be rented?

Rental weeks are accommodation weeks DAE purchases at significantly discounted rates and then sells to our members to provide them with greater holiday options at great members-only prices. Exchange weeks, on the other hand, are weeks owned by our members and deposited into our exchange bank for other members to use.

If we were to rent out exchange weeks, rather than "swap" one exchange week for another, variety and availability in our exchange pool would be seriously reduced and, as a result, disadvantage members wanting to complete an exchange.

So exchanges and rental weeks are quarantined from each other. Maintaining the integrity of the exchange pool ensures the greatest possible choice of both destinations and check-in dates, while the discounted rental weeks are an added benefit, available only to members.

Rental space comes from both timeshare and non-timeshare resorts. As DAE negotiates special rates with each property, rental weeks represent great value, often significantly lower than the standard rates.


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If my three-year credit received upon banking my week has almost expired and I'm unable to travel before the expiry date, will I lose my week?

When you bank and save your exchange week or points, you receive a three-year credit. This means you have three years from the date you banked to BOOK a holiday. You DO NOT have to travel within the three-year expiry date — you only have to book. So as long as you book before the expiry date, you can travel long after the expiry date.


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When is the best time to book my exchange?

Right now! January through April is our busiest time, and the phones are ringing with members booking their trips for the year. Many members plan their summer vacations and holiday vacations in advance and book early, giving them the greatest opportunity to receive their desired resort or location — as well as early deposit discounts!


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What does it mean to have priority requests and advance-notice inventory with the Gold Advantage program?

Gold Advantage members' requests hold a priority over requests made by free members when matching new inventory to outstanding requests. During the advance-notice period, if there is no Gold Advantage member request for any new inventory, we then match it against requests by Free members who are able to upgrade to Gold Advantage instantly so that they are able to secure their requested week before it is released. Once the 14 day Gold Advantage advance-notice period has ended, inventory then becomes available for all DAE members on a first come, first served basis.

It is only when all member requests (Gold Advantage, followed by free members) are filled that excess inventory is posted to our Web site as exchange availability. If the week is unique (i.e., there isn't another unit of the same size for the same date at the same resort already listed on the Web site), it will be marked as "Advance Notice" Gold Advantage inventory, giving Gold Advantage members a 14-day window to take up this space before it is released to the general availability postings.


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How do I use the filters when viewing results on the "Bonus/Rental" page?

You have the ability to change the sort order or jump to a specific page of results when viewing the "Bonus/Rental" page. Simply use the quick-sort options on the "Search Bonus/Rental" results as outlined below for a more efficient and quicker experience when locating your holiday online:

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Either click on the page number or use the >>| to go to the last page of results.

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Either type or select from the dropdown list to jump to a specific page of the search results.

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By selecting from the dropdown list, you can sort the results:

  • Bonus - Select this option if you would like to view all bonus weeks displayed first
  • Rental - Select this option if you would like to view all rental weeks displayed first
  • Price - Select this option if you would like to view all weeks based on price
  • Default - Dissplay results by start date then price

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