In order to serve you better Dial An Exchange Pty Ltd (DAE Companies - Australia, New Zealand, South Africa, United States, Thailand, China and India) have developed a number of simple terms and conditions that act as guidelines for the interaction between Dial An Exchange (DAE) and its members. If you have any queries relating to any of the conditions outlined below, please call one of our team and they will be happy to help you with your enquiries.
The Terms of Your Deposit
1. The maintenance levy on the week you are depositing must be paid in full prior to final confirmation of your exchange. 2. The week you are depositing for your exchange has not been utilized or assigned to another party or company. You must not deposit your week with more than one Exchange Company at a time, in any one entitlement period, as this will cause an overbooking of your unit. Any expenses incurred to an inbound guest or DAE, denied access to your week as a result of a double banking with another Exchange Company, will be your responsibility. 3. A number of resorts like to bank the weeks on their owner's behalf. Please check with your resort if you are unsure of their procedures, or we can advise you which resorts operate on this basis. 4. We will happily accept the week you wish to bank up to eight (8) weeks prior to the expiry date (or check-in date) of your time. We still need a little bit of time in which to find someone to use your deposited week. Late deposits (a late deposit is when the week you have allocated at your resort falls within eight (8) weeks of the date of check in) - we can only accept a late deposit if we have a request from another member who is happy to accept your week as exchange. We will always do our best to help you out and find someone who can use your week.
Deposit Credit - (Bank & Save option)
We will gladly bank weeks for you and as a member with Dial An Exchange; you will be issued with a "Deposit Credit". This Deposit Credit is valid for three (3) years from the date of deposit, and is available for you to exchange against at a future date. You are reminded to request early and make sure you get a confirmed exchange reservation against this Deposit Credit before the expiry date.
Our Cancellation Policy
With the DAE Cancellation Protection Option (CPO) We know that life doesn’t always go smoothly and occasionally, our members have to change their plans, sometimes at the last minute. As a result. DAE has come up with a way to help you deal with circumstances or plans that alter after you’ve already paid for an exchange. We call it our Cancellation Protection Option or CPO… and we always recommend it. It is an inexpensive way to ensure that your week is safe regardless of whatever surprises life throws at you. We ask members to be fair and use “CPO” for its intended purpose, and not to misuse it. “Cancellation Protection Option” (CPO) can not be used to cancel a confirmed exchange reservation and then rebook the same holiday as either a Bonus offer or a Promotional offer. CPO is not available for Bonus Week Bookings or any Special or Promotional offers. It’s only there to provide a safety net for regular exchange weeks. You can find out exactly how much CPO costs online at www.daelive.com.
Should you need to cancel your exchange vacation, no later than 24 hours prior to check-in, and you have purchased CPO, your banked week(s) will be saved for you to use at a later date (as long as the time is used before the original expiration date of your Credit). There will be no charge for the replacement exchange. You also have the option of accepting CPO again and paying an additional CPO fee on the replacement exchange reservation. No monetary refunds are allowed on cancellations.
If you decline CPO
If you decide you do not want to take up the option of CPO when you confirm your exchange, a different cancellation policy applies. The exchange fee will be forfeited, regardless of the length of notice given prior to the cancelled exchange. Cancellation of a confirmed exchange includes any amendments or change to dates of a booking (guest name change allowed). If you cancel more than 4 weeks before your check in date, your banked week will be saved for you to use at a later date up to the original expiry date. However, if you cancel within 4 weeks of your check in date, your week will be forfeited.
Cancellation of Bonus Time & Rental Reservations.
CPO is not available for Bonus Weeks, Rental Reservations or any other Special or Promotional Offers. If you cancel any of these reservations after payment, you will forfeit the entire amount.
The Rules - Breakages & Damages & Exchangee/Guest Responsibilities
When you exchange your timeshare week at another resort, or accept a Bonus week or any other promotional offer at a resort booked through DAE, you are still responsible (as with your home resort), to abide by the rules and regulations of the host exchange resort. If you are allowing guests to use your time, remember YOU are responsible for their actions. 1. All transactions are between DAE and its members; (not the member's guest). The 'on selling for profit' of confirmed accommodation space provided by DAE to the member, is not permitted or allowed under any circumstances. All confirmations are noted with the name of the person to check-in at the destinations resort. If for any reason this is to change the member, (not the member's guest), must contact DAE and advise the change to the original confirmation details. A new confirmation will be issued by DAE and the destination resort will be notified accordingly. 2. The accommodation or timeshare unit must be left in the same condition as when you first arrived - "Clean & Tidy" 3. Any breakages/damages must be reported immediately to resort staff and you are responsible for the cost of repairs or replacement of items damaged. 4. The Exchangee and or Guest is responsible for any charges incurred at the resort during the holiday - telephone, tours and the like which are charged to your room. 5. Respect the privacy of other guests staying at the resort. Treat the facilities and other owners, as you would wish you, your family and guests to be treated.
Privacy Policy
Commonwealth Privacy Legislation restricts personal information from being disclosed to outsiders by your resort/management company. It is vital for Dial An Exchange to confirm the details and validity of your deposit with your home resort prior to accepting bookings. We require your permission to liaise with your resort/management company to exchange necessary relevant information. By signing the deposit authority, or requesting to deposit a week via our web site, you agree to this "exchange of information" between Dial An Exchange and your resort/management company. Dial An Exchange agrees to keep this information private and confidential at all time and agrees not to pass this information onto any other third party. We do not sell or rent your private information to any other third party. We may provide your information to other offices of Dial An Exchange for internal use only (in relation to reservations made through these offices). These offices are currently located in the United Kingdom, New Zealand, Asia (Bangkok, India and Shanghai), USA and South Africa. A full copy of DAE's privacy policy is available on our website www.daelive.com or on request from our offices.