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Dial An Exchange Timeshare, Vacation Ownership & Points Clubs Exchange Service

To better serve DAE members, the Dial An Exchange Group (DAE) have developed a number of simple terms and conditions that act as guidelines for the interaction between Dial An Exchange (DAE) and its members. Please contact the local DAE office to discuss any questions relating to any of the conditions outlined below.

In order for a Resort Week Owner to participate in the DAE Exchange Program, the following conditions must be met:
(1) the Resort Week Owner must not be in default under their purchase contract or membership agreement with their respective Resort or Timeshare Plan and are current on all annual maintenance fees, assessments, dues, taxes, and other charges relating to their ownership/membership in the applicable Resort or Timeshare Plan; (2) with respect to any purported holiday property, the holiday or vacation apartment unit purported to be holiday property must meet all of the DAE qualifications for Holiday Property as determined by DAE in its sole discretion, (3) the Resort at which an Accommodation or Holiday Property is located must be operated in a commercially reasonable fashion as determined by DAE in its sole discretion and any holiday or vacation apartment must qualify as Holiday Property; and (4) the Resort Week Owner must have the sole ownership and/or use rights in the Deposited Week at the time the Exchange is confirmed.

USE OF RESORT WEEKS
Use by DAE. A DAE Member relinquishes all rights to the use and occupancy of his/her Resort Week upon depositing it into the DAE Week Pool. DAE reserves the right to assign the deposited Resort Weeks to others, whether or not the depositing DAE Member has requested or received an Exchange. Deposited Weeks may be used by DAE to satisfy Exchange Requests, as Bonus Time, as Additional Benefits, to accommodate inspection visits by DAE personnel, for promotions, sale, marketing, or other purposes as determined by DAE in its sole discretion. Deposited Weeks may not be withdrawn from the DAE Week Pool by the depositing DAE Member. DAE reserves the right in its sole discretion to modify the terms of any Deposited Week transfers.

Use by DAE Members. Participation in the DAE Exchange Program is for personal, non-commercial purposes only. The commercial use, including without limitation the auction, rental or sale, of Resort Weeks obtained through DAE (whether by Exchange, Bonus Time or Additional Benefits), Exchange Requests or Confirmed Exchanges is strictly prohibited; provided, however, that DAE Members may assign their Resort Weeks to Guests as set forth in this document. The only Person who may make an Exchange Request or receive a Confirmed Exchange with respect to a Deposited Week shall be the Resort Week Owner of such Resort Week. A Confirmed Exchange may only be used by a DAE Member or Guest whose name appears on the confirmed reservation.

Gold Advantage Benefits. On payment of the Gold Advantage Benefits Initiation fee, additional benefits include Priority Request, Advance Notice Availability, Pricing Advantages on selected transactions and other Promotional Offers when available, and the ability to exchange into daeOptions properties as advertised from time to time.

North and South America Gold Advatange Benefits. Select DAE offices offer additional benefit tiers which include additional benefits packages. These benefits packages include a loyalty program and lifestyle product offering. Loyalty Program terms and conditions can be found at /download/DAERewardsLoyaltyProgramTermsandConditions.pdf  

The Terms of Your Deposit
1. DAE reserves the right, in its sole discretion, to refuse, deny or cancel a deposit. 2. The maintenance fees on the week being deposited must be paid in full prior to final confirmation of an exchange. 3. The week deposited for the exchange cannot be utilized or assigned to another party or company. The DAE member must not deposit the week with more than one Exchange Company at a time in any one entitlement period, as this will cause an overbooking of the unit at the home resort. Any expenses incurred to an inbound guest or DAE, denied access to the deposited week as a result of a double banking with another Exchange Company, will be the DAE members responsibility. 4. A number of resorts like to bank the weeks on their owner's behalf. Please check with the resort if unsure of the resort banking procedure or the local DAE can advise which resorts operate on this basis. 5. DAE will accept a DAE members deposit week up to eight (8) weeks prior to the expiration date (or check-in date) of the week.

Deposit Credit - (Bank & Save option) When a week is banked with DAE, the DAE member will be issued with a "Deposit Credit". This Deposit Credit is valid for three (3) years from the date of deposit, and is available for the DAE member to exchange against at a future date.

Miscellaneous Fees; Taxes. DAE Members are solely responsible for the payment of any and all bed tax, transient occupancy tax or similar tax that may be imposed in connection with the use and occupancy of the Accommodations or Holiday Property pursuant to an Exchange, whether such are included in the Exchange Fee or otherwise imposed.

DAE Members are solely responsible for payment of any applicable port charges, gratuities, personal expenses, utility charges, security deposits and other fees or charges properly levied by a Resort or other party for the use of amenities and facilities. DAE Members are solely responsible for all damage and loss to the Accommodations or Holiday Property at the Host Resort as a result of DAE Member's conduct (and the conduct of family, friends, invitees and Guests), as well as all personal charges incurred at the Host Resort including, without limitation, telephone calls, Internet service, meals and beverages, and any other applicable and permissible charges imposed by the Host Resort.

Some resort stays require or make available as an option, all-inclusive fees which are due upon check in, and pay for the guest's meals and beverages. These all-inclusive programs may include more or less, but are purely at the discretion of the resort. DAE has identified these resorts and labelled them accordingly in the displayable resort profile online. DAE members are solely responsible for all-inclusive fee payments to the Resort.

Bonus Weeks. Bonus Time is comprised of deposited weeks that have not been booked in connection with a confirmed exchange. DAE makes Bonus Time available to all DAE Members. Bonus Time can be requested and reserved via email, facsimile, Internet (at the DAE Website), and telephone. DAE Members may reserve Bonus Time upon payment of the Bonus Time Price or upon the Exchange of a Resort Week, as the DAE Member may elect. In other words, if a Deposited Week is offered as Bonus Time and the DAE member desires use it for a holiday, the DAE member has the choice of either (i) exchanging the Resort Week and paying the Exchange Fee, or (ii) reserving the Deposited Week as Bonus Time and paying the Bonus Time Price. Reservations of Bonus Time are not complete until DAE receives the applicable Bonus Time Price or issues an Exchange Confirmation, as applicable. Guests may use Bonus Time the DAE member has reserved; provided, however, that (i) all Bonus Time reservations must be made by the DAE Member, on behalf of their Guests, and (ii the DAE Member is solely responsible for all damage and loss to the Accommodations or Holiday Property as a result of the conduct of Guests and their invitees, as well as all personal charges incurred in connection with the Bonus Time including, without limitation, telephone calls, internet service, meals and beverages, and any other applicable and permissible charges.

CANCELLATION POLICY
Cancellations by DAE. DAE reserves the right, in its sole discretion (without refund or credit), to cancel a Confirmed Exchange, cancel an Exchange Request or otherwise deny the Exchange privileges of any DAE Member whose Exchange Fee is rejected by the DAE Member’s bank or credit card company or who has not fully prepaid all annual maintenance fees, assessments, dues, taxes, and other charges relating to its ownership or membership in the applicable Resort or Timeshare Plan. DAE may cancel or suspend membership privileges of any DAE Member failing to comply with the Terms and Conditions of DAE Membership. CPO is not available for Bonus Week or Rental Bookings or any Special or Promotional offers. It's only there to provide a safety net for regular exchange weeks. The current cost of CPO can be viewed online at www.daelive.com. Rental week cancellations are subject to the terms and conditions of the destination resort.

Cancellation Protection Option (CPO) (Excluding Asia Territory Members)
DAE offers DAE Members the option of obtaining the Cancellation Protection Option (CPO) at the time of accepting an Exchange offer upon payment of the current CPO costs. CPO only applies to Exchange transactions. . The unit size upgrade fee refund is included in the standard Cancellation Protection Option available on exchange transactions.

Accepted CPO: Should CPO be accepted and subsequently a DAE member requests the cancellation of the confirmed exchange, the DAE member must cancel it no later than 48 hours prior to the check-in date and time of that Exchange reservation confirmation for the cancellation to be valid. The DAE Member will then have until the earlier of (1) the expiration of the original Exchange Credit, or (2) 24 months from the date of cancellation, to make a Replacement Exchange. There is no cost to make a Replacement Exchange as the original fees are placed on your account for future use. The DAE member will have the option of electing to obtain a new CPO on any Replacement Exchange upon payment of the then-current CPO costs. No monetary refunds are allowed on cancellations regardless of whether a CPO has been obtained.
CPO cannot be used to cancel a Confirmed Exchange and then re-book the same Resort Week as either a Bonus Week or Additional Benefit. DAE asks that all DAE members to be fair and use CPO for its intended purposes, and not to misuse it.

Declining CPO: CPO is completely optional and DAE Members are not required to obtain CPO. DAE Members who decline CPO in connection with a Confirmed Exchange will forfeit their Exchange Fee upon cancellation of a Confirmed Exchange, which includes any change in dates, vacation destination or Resorts (Guest Name change allowed). Additionally, the Exchange Credit (including the ability to make an Exchange) will be forfeited if the DAE member cancels any Exchange reservation confirmation within four (4) weeks of the scheduled check-in date and time.

Cancellation Protection Option (CPO) (Asia Territory Members ONLY)
DAE offers DAE Members the option of obtaining the Cancellation Protection Option (CPO) at the time of accepting an Exchange offer upon payment of the current CPO costs. CPO only applies to Exchange transactions. . The unit size upgrade fee refund is included in the standard Cancellation Protection Option available on exchange transactions.

Accepted CPO: Should CPO be accepted and subsequently a DAE member requests the cancellation of the confirmed exchange, the DAE member must cancel it no later than 72 hours prior to the check-in date and time of that Exchange reservation confirmation for the cancellation to be valid. (1) Cancelling less than 72 hours prior of the check-in date, both exchange fee and deposit credit will be forfeited. (2) Cancelling between 72 hours and 4 weeks of the check-in date, only the exchange fee will be placed on account  for 24 months from the date of cancellation. (3) Cancelling more than 4 weeks of the check-in date, the exchange fee will be placed on account for 24 months from the date of cancellation and the deposit credit will be available until the original expiry date.

CPO cannot be used to cancel a Confirmed Exchange and then re-book the same Resort Week as either a Bonus Week or Additional Benefit. DAE asks that all DAE members to be fair and use CPO for its intended purposes, and not to misuse it.

Declining CPO: CPO is completely optional and DAE Members are not required to obtain CPO. DAE Members who decline CPO in connection with a Confirmed Exchange will forfeit their Exchange Fee upon cancellation of a Confirmed Exchange, which includes any change in dates, vacation destination or Resorts (Guest Name change allowed). Additionally, the Exchange Credit (including the ability to make an Exchange) will be forfeited if the DAE member cancels any Exchange reservation confirmation within four (4) weeks of the scheduled check-in date and time.

Cancellations of Bonus & Additional Benefits & Natural Disasters.  CPO is not available for Bonus Weeks or Additional Benefits including, without limitation, "special" or "promotional" offers. Cancellation of any of these types of reservations results in forfeiture of the entire price paid in connection therewith. In the event that a Resort becomes uninhabitable due to a natural disaster, DAE is not liable for the resulting cancellations. The Deposited Week used for this Exchange will not be eligible for another Exchange. An additional Exchange Fee will be required to confirm another Exchange Request using a newly deposited Resort Week.

Accommodations, services and amenities related to Inventory vary by location and Resort, and Accommodations and Holiday Property may vary in size, quality and décor. The total number of people occupying the Accommodation or Holiday Property must not exceed the maximum Occupancy of the unit set forth in the Exchange Confirmation or reservation; otherwise, access may be refused or an additional charge may be levied against the DAE Member. DAE is not responsible for loss, damage to, or theft of personal property related to a DAE Member's use of Accommodations and/or Holiday Property, nor is DAE liable for personal or bodily injury to a DAE Member or its guests and invitees in connection with such use.

Resort/Unit Change.  Due to unforeseen circumstances beyond DAE’s control, should the Resort need to change a unit allocation or move a reservation to a different resort, any change should be equivalent in unit size and standard of accommodation to that of the original reservation, DAE will not be held responsible for any additional costs or compensation to the DAE member or guest.

Split week Exchange Option.  This allows DAE members to bank a week and take vacation in 2 different destinations. Split Week Exchanges must be booked as one 3 night and one 4 night stay. A special split week exchange fee and possible unit upgrade fee is applicable for each portion of the spilt week transaction and is payable at time of confirmation. Please note: Split week option is in selected DAE territories only.

Unit Size Upgrade. If the unit size of the credit deposit is smaller than the unit size of the exchange week confirmed, a unit size upgrade fee may be payable at time of confirmation. If this amount is due, it will be advised at time of confirmation of the exchange week. Please note: Unit Size Upgrade option is in selected DAE territories only.

Guest Names. All bookings must be confirmed with the proper guest details at the time the confirmation is issued. Multiple bookings confirmed with the same guest name for similar check in dates will be considered duplicates and invalid and may be cancelled by DAE without notice unless prior arrangement has been made with DAE. If DAE members are allowing guests to use their time, the DAE member is the responsible party for any damage to unit.

Exchanging Member Responsibilities.  When a DAE Member exchanges their timeshare week at another resort, or accept a Bonus week or any other promotional offer at a resort booked through DAE, the DAE Member is still responsible (as with their home resort), to abide by the rules and regulations of the host exchange resort. If DAE members are allowing guests to use their time, the DAE member is the responsible party for any damage to unit.

(1) All transactions are between DAE and its members; (not the member's guest). The third party rental for profit of confirmed accommodation space provided by DAE to the DAE member is not permitted or allowed under any circumstances. All confirmations are noted with the name of the person to check-in at the destinations resort. If for any reason this is to change the DAE member (not the DAE member's guest), must contact DAE and advise the change to the original confirmation details before check in. A new confirmation will be issued by DAE and the destination resort will be notified accordingly. (2) The accommodation or timeshare unit must be left in the same condition as when the guest first arrived - "Clean & Tidy" (3) Any breakages/damages must be reported immediately to resort staff and exchanging members is responsible for the cost of repairs or replacement of items damaged. 4. The Guest is responsible for any charges incurred at the resort during the holiday - telephone, tours and any other incidentals the like which are charged to your room.

Privacy Policy.  It is vital for Dial An Exchange to confirm the details and validity of the deposit with the DAE Members home resort prior to accepting bookings. DAE requires the DAE Members permission to liaise with the resort/management company to exchange necessary relevant information. By signing the deposit authority, or requesting to deposit a week via email or our web site, the DAE Member agrees to this "exchange of information" between Dial An Exchange and the resort/management company. Dial An Exchange agrees to keep this information private and confidential at all time and agrees not to pass this information onto any other third party.

DAE does not sell or rent DAE Members private information to any other third party. DAE may provide member information to other offices of Dial An Exchange for internal use only (in relation to reservations made through these offices). These offices are currently located in the United Kingdom, Australia, New Zealand, Asia (Bangkok, India and Shanghai), USA and South Africa. A full copy of DAE's privacy policy is available on our website www.daelive.com or on request from our offices. Updated 20 October 2014