To better serve DAE members, the Dial An Exchange Group (DAE) have developed a number of simple terms and conditions that act as guidelines for the interaction between Dial An Exchange (DAE) and its members. Please contact the local DAE office to discuss any questions relating to any of the conditions outlined below.
In order for a resort week owner to participate in the DAE Exchange Program, the following conditions must be met: (1) the resort week owner must not be in default under their purchase contract or membership agreement with their respective resort or timeshare plan and are current on all annual maintenance fees, assessments, dues, taxes and other charges relating to their ownership/membership in the applicable resort or timeshare plan; (2) with respect to any holiday property, the holiday or vacation property/apartment must meet all of the DAE requirements for holiday properties as determined by DAE in its sole discretion, (3) the resort at which an accommodation or holiday property is located must be operated in a commercial fashion as determined by DAE in its sole discretion and any holiday or vacation apartment must qualify as a holiday property; and (4) the resort week owner must have the sole ownership and/or use rights in the deposited week at the time the exchange is confirmed.
USE OF RESORT WEEKS
Use by DAE. A DAE Member relinquishes all rights to the use and occupancy of his/her resort week upon depositing it into the DAE Exchange Inventory Pool. DAE reserves the right to use or assign the deposited resort weeks to others, whether or not the depositing DAE Member has requested or received an exchange. Deposited weeks may be used by DAE to satisfy exchange requests, as bonus weeks, as additional benefits, or other purposes as determined by DAE in its sole discretion. Deposited weeks may not be withdrawn from the DAE Exchange Inventory Pool by the depositing DAE member. DAE reserves the right in its sole discretion to vary the terms of any deposited week transfers.
Use by DAE Members. Participation in the DAE Exchange Program is for personal, non-commercial purposes only. The commercial use, including without limitation the auction, rental or sale, of resort weeks obtained through DAE (whether by exchange, bonus weeks or additional benefits), exchange requests or confirmed exchanges is strictly prohibited. DAE members may assign their resort weeks to guests; please see guest names for more details. The only person who may make an exchange request or receive a confirmed exchange for a deposited week is the resort week owner of the resort week, or an authorised account user. A confirmed exchange may only be used by a DAE member or guest whose name appears on the confirmed reservation.
Accommodations, services and amenities related to inventory vary by location and resort. The total number of people occupying the accommodation or holiday property must not exceed the maximum occupancy of the unit set forth in the exchange confirmation or reservation; otherwise, access may be refused, or an additional charge may be levied against the DAE member. DAE is not responsible for loss, damage to, or theft of personal property related to a DAE member's use of accommodations and/or holiday property, nor is DAE liable for personal or bodily injury to a DAE member or its guests and invitees in connection with such use.
Gold Advantage Benefit. On payment of the Gold Advantage Benefit fee, additional benefits include priority request, advance notice availability, pricing advantages on selected transactions and other promotional offers when available, as well as the ability to exchange into designated daeOptions properties as advertised from time to time.
North and South America Gold Advantage Benefit. Select DAE offices offer additional benefit tiers which include additional benefit packages. These benefit packages include a loyalty program and lifestyle product offering. Loyalty Program terms and conditions can be found at https://daelive.com/legal/terms/daerewards
The Terms of Your Deposit
1. DAE reserves the right, in its sole discretion, to refuse, deny or cancel a deposit. 2. The maintenance fees on the week being deposited must be paid in full prior to final confirmation of an exchange being accepted by DAE. 3. The week deposited for the exchange cannot be utilized or assigned to another party or company (including placing the week into a rental pool). The DAE member must not deposit the week with more than one exchange company at a time in any one entitlement period, as this will cause an overbooking of the unit at the home resort. Any expenses to an inbound guest or DAE through denied access to the deposited week because of a double banking with another exchange company, will be the DAE member’s responsibility. 4. A number of resorts like to bank the weeks on their owner's behalf. Please check with the resort if unsure of the resort banking procedure or the local DAE office can advise which resorts operate on this basis. 5. DAE will accept a DAE members deposit week up to eight (8) weeks prior to the expiration date (or check-in date) of the week. DAE, in its sole discretion may accept deposits with less than 8 weeks and may charge a late deposit fee.
Deposit Credit - (Bank & Save option) When a week is banked with DAE, the DAE member will be issued with a "Deposit Credit". A booking must be confirmed against the Deposit Credit within three (3) years from the date of deposit. The travel date of the confirmed exchange may be after the Deposit Credit expiration date.
Miscellaneous Fees & Taxes. DAE members are solely responsible for the payment of any and all bed taxes, transient occupancy taxes or similar tax that may be imposed in connection with the use and occupancy of the accommodations or holiday property pursuant to an exchange, whether such are included in the exchange fee or otherwise imposed.
DAE Members are solely responsible for payment of any applicable port charges, gratuities, personal expenses, utility charges, security deposits and other fees or charges properly levied by a resort or other party for the use of amenities and facilities. DAE members are solely responsible for all damage and loss to the accommodations or holiday property at the host resort as a result of DAE member's conduct (and the conduct of family, friends, invitees and guests), as well as all personal charges incurred at the host resort including, without limitation, telephone calls, internet service, meals and beverages and any other applicable and permissible charges imposed by the host resort.
Some resort stays require or make available as an option, All-Inclusive (AI) fees which are due prior to, or upon check in, and pay for the guest's meals and beverages. These All- Inclusive (AI) programs may differ from resort to resort but are purely at the discretion of the resort. DAE has identified these resorts and labelled them accordingly in the displayable resort profile online. DAE members are solely responsible for All-Inclusive (AI) fee payments to the Resort.
Bonus Weeks. Bonus weeks are comprised of deposited weeks that have not been booked in connection with a confirmed exchange. DAE makes bonus weeks available to all DAE members. Bonus weeks can be reserved via email, facsimile, online (at the DAE Website) and telephone. DAE members may reserve bonus weeks upon payment of the bonus week price if the week is offered as a bonus week and the DAE member wants to use it for a vacation. The DAE member has the choice of either (i) exchanging the resort week and paying the exchange fee, or (ii) reserving the week as bonus and paying the bonus week price. Reservations of bonus weeks are not complete until DAE receives the applicable bonus week payment, (or exchange fee if the DAE member choses to take the week up as an exchange), and the applicable confirmation documentation is issued to the DAE member. Guests may use bonus weeks the DAE member has reserved provided (i) all bonus week reservations must be made by the DAE Member, or an authorised account user on behalf of their guests, (ii) the DAE member is solely responsible for all damage and loss to the accommodations or holiday property as a result of the conduct of guests and their invitees, as well as all personal charges incurred in connection with the bonus time including, without limitation, telephone calls, internet service, meals and beverages, and any other applicable and permissible charges.
cruiseOptions (Australia & New Zealand Territory Members ONLY): cruiseOptions is a benefit of the Gold Advantage Benefit package and is available to DAE members serviced by the Australia & New Zealand offices. cruiseOptions prices are based on the deposit of a resort week or equivalent points/credits towards each cruise per couple and are in addition to a deposit credit plus the current cruiseOptions fee. You will be offered our Cancellation Protection Option (CPO) on the cruiseOptions portion of your cruise during booking confirmation which will cover your cruiseOptions fee and deposit credit only. Standard DAE terms and conditions for banking your week or cancelling your booking apply to the cruiseOptions fee and deposit credit. Cruise bookings by DAE are facilitated through Our Vacation Centre (OVC). The cash portion of your cruise will be subject to the normal terms and conditions of the Cruise Operator for cancellation will require a separate Travel Insurance policy. Prices advertised are per person, twin share, per cruise unless otherwise stated. All savings displayed are based on brochure fare. All packages are subject to availability and supplier’s conditions. All prices are correct at time of printing/transmission however pricing and availability are subject to change without notice and may not be guaranteed until paid in full. Gratuities may be an additional on-board charge depending on particular cruise line selected. OVC reserves the right to withdraw packages at any time without notice. Standard OVC booking conditions apply, please ask your cruise consultant for any clarification of Terms & Conditions.
Cancellations by DAE. DAE reserves the right, in its sole discretion (without refund or credit), to cancel a confirmed exchange, cancel an exchange request or otherwise deny the Exchange privileges of any DAE member whose exchange fee is rejected by the DAE member’s bank or credit card company or who has not fully prepaid all annual maintenance fees, assessments, dues, taxes, and other charges relating to ownership or membership in the applicable resort or timeshare plan. DAE may cancel or suspend membership privileges of any DAE member failing to comply with the Terms and Conditions of DAE membership.
Cancellation Protection Option (CPO)
DAE offers DAE Members the option of purchasing Cancellation Protection Option (CPO) at the time of accepting an Exchange offer. CPO only applies to exchange transactions and covers the exchange fee, unit size upgrade fee (if applicable) and Member’s deposit credit. CPO is not available on bonus weeks, rental bookings or any promotional offers.
Accepted CPO. If a DAE member has purchased CPO and needs to cancel the exchange which has CPO, the member may do so no later than 72 hours prior to check in date by contacting their DAE office to request cancellation. The DAE member will then have until the expiration of the original Deposit Credit used for the transaction in which to confirm another exchange. The exchange fee will be credited to the DAE member’s account to use against a future transaction. The DAE member will have the option of electing to purchase CPO on any replacement exchange upon payment of the current CPO costs. No monetary refunds are allowed on cancellations regardless of whether CPO has been obtained. CPO cannot be used to cancel a confirmed exchange and then re-book the same resort week as either bonus weeks or additional benefit. DAE asks that all DAE members to be fair and use CPO for its intended purposes and not to misuse it.
Declining CPO: CPO is completely optional and DAE Members are not required to obtain CPO. DAE members who decline CPO in connection with a confirmed exchange will forfeit their exchange fee upon cancellation of a confirmed exchange, which includes any change in dates, vacation destination or resorts (guest name change allowed). Additionally, the deposit credit (including the ability to make an exchange) will be forfeited if the DAE member cancels any exchange reservation confirmation within 30 days of the scheduled check-in date and time.
Cancellations of Bonus & Additional Benefits & Natural Disasters. CPO is not available for bonus weeks or additional benefits including, without limitation, "special" or "promotional" offers. Cancellation of any of these types of reservations results in forfeiture of the entire fee paid in connection therewith. In the event a resort becomes uninhabitable due to a natural disaster, DAE is not liable for the resulting cancellations.
Cancellations of Rental confirmations. CPO is not available for Rental transactions (“Rental” being accommodation for a fee and not exchanged in return for a deposit credit by member). Cancellation of rental reservations are subject to the terms and conditions of the rental property which may include forfeiture of the entire fee paid in connection therewith.
Resort/Unit Change. Due to unforeseen circumstances beyond DAE’s control, should the resort need to change a unit allocation or move a reservation to a different resort, any change should be equivalent in unit size and standard of accommodation to that of the original reservation. DAE will not be held responsible for any additional costs or compensation to the DAE member or guest.
Split week Exchange Option – Selected DAE Territories only. This allows DAE members to bank a week and take a vacation in 2 different destinations. Split Week exchanges must be booked as one 3-night and one 4-night stay. A special split week exchange fee and possible unit upgrade fee is applicable for each portion of the spilt week transaction and is payable at time of confirmation.
Unit Size Upgrade - Selected DAE Territories only.. If the unit size of the banked week is smaller than the unit size of the exchange week confirmed, a unit size upgrade fee may be payable at time of confirmation. If this amount is due, it will be advised at time of confirmation of the exchange week.
Guest Names. All bookings must be confirmed with the proper guest details at the time the confirmation is issued. Multiple bookings confirmed with the same guest name for similar check in dates will be considered duplicates and invalid and may be cancelled by DAE without notice unless prior arrangement has been made with DAE. If DAE members are allowing guests to use their timeshare, the DAE member is the responsible party for any damage to unit.
Exchanging Member Responsibilities. When a DAE Member exchanges their timeshare week at another resort or accepts a bonus week or any other promotional offer at a resort booked through DAE, the DAE member is still responsible (as with their home resort), to abide by the rules and regulations of the host exchange resort. If DAE members are allowing guests to use their time, the DAE member is the responsible party for any damage to unit. (1) All transactions are between DAE and its members; (not the member's guest). The third-party rental for profit of confirmed accommodation space provided by DAE to the DAE member is not permitted or allowed under any circumstances. All confirmations are noted with the name of the person to check-in at the destination resort. If for any reason this is to change the DAE member (not the DAE member's guest), must contact DAE and advise the change to the original confirmation details before check in. A new confirmation will be issued by DAE and the destination resort will be notified accordingly. (2) The accommodation or timeshare unit must be left in the same condition as when the guest first arrived - "Clean & Tidy" (3) Any breakages/damages must be reported immediately to resort staff and the exchanging member is responsible for the cost of repairs or replacement of items damaged. (4) The DAE Member or guest is responsible for any charges incurred at the resort during the holiday - telephone, tours and any other incidentals which are charged to the room.
Accommodation Standards and Services
DAE has access to a variety of resorts in different countries with varying levels of accommodation types, building standards and services. DAE cannot be held responsible for any resort that may not meet the expected standard of accommodation, service, operation, facilities or amenities. DAE members are given the opportunity to research the suitability of any offered exchange resort prior to confirming the exchange transaction.
Resort and Service Reviews
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Updated Oct 2018