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COVID-19: Updates & Cancelation Policy

At DAE, we care about our members and are committed to providing you flexibility and support during this uncertain time. In an effort to align with best practices in the hospitality industry, please see adjustments to our current cancelation policy as you consider how to proceed with your travel plans:

Members may cancel travel check-in dates through 31 July 2020 and be offered a future booking without the expense of a new exchange fee only if the travel and reservation are directly and materially impacted by one or more of these COVID-19 –related circumstances (each, a “COVID Impacted Reservation”):
  • • Transport disruptions and/or cancellations;
  • • Travel advisories and/or restrictions;
  • • Resort closures
  • • Health advisories and/or quarantines;
  • • Other local government mandates such as evacuation orders, border closures, prohibitions on holiday accommodation and lockdown requirements.

If you cancel a reservation that is deemed by DAE to be a COVID Impacted Reservation, the exchange fee from your previous booking will be available for you to make a replacement booking for 180 days from the date of cancellation. The travel date window for using the exchange credit from the COVID Impacted Reservation for a new booking would be valid for the same as original credit returned to the member. If a member has CPO and is within the cancellation policy, CPO policy will override above. No monetary refunds are allowed on cancellations regardless of whether CPO has been obtained.

The cancellation of any reservation which is not a COVID Impacted Reservation (as enumerated above) shall be governed by Section J of the Disclosure Guide to the Dial An Exchange Timeshare, Vacation Ownership & Points Clubs Exchange Service, and may result in the forfeiture of the exchange fee and/or exchange credit.

If you are planning travel and looking to exchange, check back with us regularly as new inventory routinely becomes available.

A FEW WORDS FROM OUR LEGAL TEAM


Local Resort Disclaimer
As a reminder, this is a fluid situation with government authorities continuously updating guidance and restrictions continuously, which could further impact your travel plans. If you have specific questions please contact the resort directly prior to booking.

Custom Match Disclaimer
Starting on May 11th, 2020, we are suspending custom match requests for start dates until December 2020 which will allow our members who want to vacation, to select from inventory that has recently opened up in 2020 and 2021. All existing requests during this period have been canceled, so inventory is instantly available for members who are looking to vacation again. This new enhancement is intended to remove barriers and provide additional options for you to find the best destination and vacation option to fit your preferences, at the right time of year. We anticipate relaunching the new enhanced custom match benefit in December 2020, subject to change. Please note that to the extent you previously submitted a request that has yet to be fulfilled, this new change means that absent a change in circumstances, your prior match request will not be fulfilled during this time. However, we invite you to visit DAElive.com or call us today to review inventory options.

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